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Seriously?

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Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Seriously?

Speeds down AGAIN this morning

Nothing running in background. Almost impossible to watch anything streamed.
Highlighted
Community Veteran
Posts: 26,786
Thanks: 989
Fixes: 10
Registered: ‎10-04-2007

Re: Seriously?

What's the CPU utilisation shown in task manager while you are trying to watch anything streamed?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Seriously?

No more than 10-12% from a quick test I just did
Highlighted
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Seriously?

Woeful again this morning


You are currently connected to gateway ptn-ag04.
Line is quiet. Router stats look ok.
Impossible to watch anything on iplayer, Youtube etc
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Superuser
Superuser
Posts: 16,140
Thanks: 6,515
Fixes: 54
Registered: ‎22-08-2007

Re: Seriously?

Quote from: Townman
Sully666,
You've had a long history of reporting slow performance -see http://community.plus.net/forum/index.php/topic,123239.msg1070263.html#msg1070263 - what was the conclusion of that event?  I recall that somewhere in that thread it was stated that you were being switched to 21CN, however the stats reported there (17.5Mbps) indicate you were already on 21CN.
Have you done a quiet line test?  Have you been through the fault elimination process?  Have you had a BTOR visit?
Highlighted
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Seriously?

Had 2 engineer visits. Neither found anything wrong (including internal wiring). Line is as quiet as the grave.
Seems to be back to normal at the minute.

Often seems to happen when I want to watch something streamed. Could it be anything to do with this on the Service Status page?
Online Services and Streaming (80309) - UPDATE
15/05/2014 @ 15:50
This is an update to Friday's post regarding problems using or accessing some online service and streaming websites.
We are still seeing issues with customers accessing these affected sites and services via mobile devices. We are continuing to work with the affected sites and services to resolve these problems.
If you're experiencing these issues then a single disconnect/reconnect from within your router should resolve this for you.
Sorry for the inconvenience this may be causing.
Kind Regards,
Chris Purvey
Customer Support.

If so, when will it finally be sorted, or will this be the norm from now on.
Highlighted
Community Veteran
Posts: 26,786
Thanks: 989
Fixes: 10
Registered: ‎10-04-2007

Re: Seriously?

No, that meant people allocated IPs from some of the new ranges were totally blocked from the website as they thought they were not in the UK.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Seriously?

Next time it happens, can you post a traceroute to a site like bbc.co.uk ? Can you also download a file http://ipv4.download.thinkbroadband.com/20MB.zip to see how fast/slow it downloads?
Highlighted
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Seriously?

Here we go again

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Windows\System32>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.246.104]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    1 ms  ADSL [192.168.1.1]
  2    19 ms    19 ms    19 ms  lo0-central10.ptn-ag04.plus.net [195.166.128.193
]
  3    *      18 ms    19 ms  link-a-central10.ptn-gw01.plus.net [212.159.2.14
0]
  4    21 ms    22 ms    23 ms  xe-8-2-0.ptw-cr01.plus.net [212.159.0.116]
  5    28 ms    26 ms    29 ms  kingston-gw.thdo.bbc.co.uk [212.58.239.6]
  6    *        *        *    Request timed out.
  7    30 ms    28 ms    21 ms  ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
  8  634 ms  133 ms    20 ms  132.185.255.165
  9    22 ms    22 ms    24 ms  fmt-vip133.cwwtf.bbc.co.uk [212.58.246.104]
Trace complete.
C:\Windows\System32>
Download of 20MB file was really slow at between 45-90 KB/s
Highlighted
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Seriously?



Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Windows\System32>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.244.18]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    1 ms  ADSL [192.168.1.1]
  2    21 ms    21 ms    18 ms  lo0-central10.ptn-ag04.plus.net [195.166.128.193
]
  3    85 ms    16 ms    19 ms  link-a-central10.ptn-gw01.plus.net [212.159.2.14
0]
  4    17 ms    20 ms    18 ms  xe-8-2-0.ptw-cr01.plus.net [212.159.0.116]
  5    18 ms    17 ms    20 ms  kingston-gw.thdo.bbc.co.uk [212.58.239.6]
  6    *        *        *    Request timed out.
  7    *        *        *    Request timed out.
  8    17 ms    18 ms    18 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
  9    19 ms    18 ms    19 ms  132.185.255.149
10    19 ms    18 ms    17 ms  fmt-vip72.telhc.bbc.co.uk [212.58.244.18]
Trace complete.
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Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Seriously?

Your traceroutes look fine and don't seem to show any specific problem. I still think it's an issue your end.
Do you have another PC or laptop you can use to test? Have you tried a different browser?
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Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: Seriously?

We've got your Fault Ticket, we'll be back in touch as soon as we can.
Highlighted
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Seriously?

AndyH 
I have racked my brains to think of anything that has changed on my system but cannot think of anything at all.
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Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Seriously?

Do you have an ATI graphics card? This came up recently - http://community.plus.net/forum/index.php/topic,124744.msg1103643.html#msg1103643
Does your son's PC have the same issue?
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Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Seriously?

AndyH
Thanks for that. Fortunately it is something I haven't installed. My son hasn't mentioned anything to me. Will have to see if anything comes of me raising a fault.