Seriously?
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Re: Seriously?
17-05-2014 8:02 AM
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Re: Seriously?
17-05-2014 11:03 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Seriously?
17-05-2014 6:20 PM
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Re: Seriously?
18-05-2014 7:26 AM
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Re: Seriously?
18-05-2014 11:41 AM
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Quote from: Townman Sully666,
You've had a long history of reporting slow performance -see http://community.plus.net/forum/index.php/topic,123239.msg1070263.html#msg1070263 - what was the conclusion of that event? I recall that somewhere in that thread it was stated that you were being switched to 21CN, however the stats reported there (17.5Mbps) indicate you were already on 21CN.
Have you done a quiet line test? Have you been through the fault elimination process? Have you had a BTOR visit?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Seriously?
18-05-2014 12:38 PM
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Seems to be back to normal at the minute.
Often seems to happen when I want to watch something streamed. Could it be anything to do with this on the Service Status page?
Online Services and Streaming (80309) - UPDATE
15/05/2014 @ 15:50
This is an update to Friday's post regarding problems using or accessing some online service and streaming websites.
We are still seeing issues with customers accessing these affected sites and services via mobile devices. We are continuing to work with the affected sites and services to resolve these problems.
If you're experiencing these issues then a single disconnect/reconnect from within your router should resolve this for you.
Sorry for the inconvenience this may be causing.
Kind Regards,
Chris Purvey
Customer Support.
If so, when will it finally be sorted, or will this be the norm from now on.
Re: Seriously?
18-05-2014 4:06 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Seriously?
18-05-2014 7:29 PM
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Re: Seriously?
18-05-2014 10:30 PM
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Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\System32>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.246.104]
over a maximum of 30 hops:
1 <1 ms <1 ms 1 ms ADSL [192.168.1.1]
2 19 ms 19 ms 19 ms lo0-central10.ptn-ag04.plus.net [195.166.128.193
]
3 * 18 ms 19 ms link-a-central10.ptn-gw01.plus.net [212.159.2.14
0]
4 21 ms 22 ms 23 ms xe-8-2-0.ptw-cr01.plus.net [212.159.0.116]
5 28 ms 26 ms 29 ms kingston-gw.thdo.bbc.co.uk [212.58.239.6]
6 * * * Request timed out.
7 30 ms 28 ms 21 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
8 634 ms 133 ms 20 ms 132.185.255.165
9 22 ms 22 ms 24 ms fmt-vip133.cwwtf.bbc.co.uk [212.58.246.104]
Trace complete.
C:\Windows\System32>
Download of 20MB file was really slow at between 45-90 KB/s
Re: Seriously?
19-05-2014 6:14 AM
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Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\System32>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.244.18]
over a maximum of 30 hops:
1 <1 ms <1 ms 1 ms ADSL [192.168.1.1]
2 21 ms 21 ms 18 ms lo0-central10.ptn-ag04.plus.net [195.166.128.193
]
3 85 ms 16 ms 19 ms link-a-central10.ptn-gw01.plus.net [212.159.2.14
0]
4 17 ms 20 ms 18 ms xe-8-2-0.ptw-cr01.plus.net [212.159.0.116]
5 18 ms 17 ms 20 ms kingston-gw.thdo.bbc.co.uk [212.58.239.6]
6 * * * Request timed out.
7 * * * Request timed out.
8 17 ms 18 ms 18 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
9 19 ms 18 ms 19 ms 132.185.255.149
10 19 ms 18 ms 17 ms fmt-vip72.telhc.bbc.co.uk [212.58.244.18]
Trace complete.
Re: Seriously?
19-05-2014 8:19 AM
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Do you have another PC or laptop you can use to test? Have you tried a different browser?
Re: Seriously?
19-05-2014 8:54 AM
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Re: Seriously?
19-05-2014 11:04 AM
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I have racked my brains to think of anything that has changed on my system but cannot think of anything at all.
Re: Seriously?
19-05-2014 11:10 AM
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Does your son's PC have the same issue?
Re: Seriously?
19-05-2014 1:35 PM
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Thanks for that. Fortunately it is something I haven't installed. My son hasn't mentioned anything to me. Will have to see if anything comes of me raising a fault.
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