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Same old same old

Posts: 5
Registered: ‎25-03-2013

Same old same old

Having posted yesterday regarding three failed BT Openreach engineer visits, being 'stuck' in the BT system therefore escalated complaints not able to expedite urgent re booking.....I remain without an engineer appointment and internetless after 14 working days. Loosing work.....nightmare....... and faith that Plusnet can actually resolve. Two days away from a four day bank holiday weekend, inevitable and based on experience assume that matter will not be sorted before then. For information OFCOM guide Plusnet customers to CISAS.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Same old same old

Hi there,
Sorry to see the current broadband situation you're in. I fully appreciate you frustration with this and have spoken to Luke regarding this. We'll do everything in our power to get this up and running for you without any further unnecessary delay. I believe you've spoken to Luke since you posted and we're looking to place the order for you tomorrow with the view to getting this brought forward to the earliest date available.