Same Connection Problem

[#1]

My connection is still unstable I have put my router in the main socket on Sunday and I think it is a little better but not sure I think it could be the router there is no noise on my phone I am a OAP in distress and not sure how to fix this I need help.

[#2]

I'm sure the Plusnet Tech. Support staff will pick this up when they return to duty on Tuesday.
Meanwhile, when you say "main socket", did you unscrew the faceplate to access the Test Socket underneath?  It is quite important to use this because removing the faceplate will (assuming your telephones are wired correctly) cut-off all your extension sockets and internal wiring and thereby prevent any possibility these are interfering with your broadband (which, statistically, is quite likely).

[#3]

Thanks for your reply I have no test socket it is just the first telephone that brings the connection into the house.

[#4]

Then I don't think it really matters what socket you use (provided your wiring is not faulty).

[#5]

Have you got anything (telephone, emergency button, alarm, Sky box...) plugged in to any other socket and if so is it filtered as well as the filter for the router?

[#6]

Sorry to hear about the problems you've had. I've just checked and can see that the connection was dropping out almost precisely every 28 minutes, however I can see that changed last night and it's been up constantly for over 15 hours so everything looks fine now. Did anything change at 23:29 last night?
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[#7]

Fitted a filter to the "1571" phone 

[#8]

You made me think I'd missed something then PeeGee

[#9]

Adam: I suspect he realised what the problem was as a result of my reply #4!