Safeguard not working properly!

[#1]

Ive done all my setting on my safeguard. i reset the router, i waiting till this morning to see if it works, but it doesnt. It still keeps blocking me out of pages. Nothing i do is working. What should i do?

[#2]

@Leah66688 - Have you gone back into the Safeguard settings to see what's wrong?

[#3]

Yes I have anni can't anything wrong with the settings

[#4]

Is it definitely Safeguard causing this issue? What error shows up when you cannot get to a website?

[#5]

Yes because my mobile internet let's me go on them sites. Just goes to the safeguard protect page. I click to permantly unblock the page and it just goes back to that page

[#6]

What do I do?

[#7]

We're seeing 2 connections on your account, have you given a router to a friend/family member or helped them to connect with your details? If so they need to ensure they are connecting on their own username/password as this will be causing issues with Safeguard as it won't know which IP address to assign the profile to.

[#8]

I got sent out another router box that I need to send back. But it hasn't been open. It's still in its packaging.

[#9]

Can you send me a private message with the serial number of the router you're currently using please.