SNR reset
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- Re: SNR reset
10-09-2019 12:43 PM
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Could someone please reset the downstream noise margin back to 6db. Stupidity the DLM increased it to 9db for no obvious reason and then instead of reversing the change it removed the interleaving (which I asked to be switched on awhile back).
Also on a unrelated topic, is there a problem with the BT dslchecker? As when I input our number it comes back with no information, saying the number is either not BT line or is new, neither are true. It must have been working yesterday as checking for fibre options in the Plusnet portal was accessible.
Fixed! Go to the fix.
Re: SNR reset
10-09-2019 4:28 PM
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Hi @RPMozley, we'll happily get that changed back for you... Are you wanting to interleaving back on also?
When checking your number on https://dslchecker.bt.com I didn't have any trouble receiving your line estimates for both ADSL and Fibre, what's the link you were checking on?
Re: SNR reset
10-09-2019 4:46 PM
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I think I’ll try it without interleaving at first, see what error numbers are like. Then if the numbers don’t look good I’ll come back and post here again.
10-09-2019 4:57 PM
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Ah, glad to hear it's showing back your side too now.
I'll get the SNR bumped back to 6dB now then and if you need any further changes we'll happily help.
Re: SNR reset
13-09-2019 3:00 PM
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Anyway the main reason I am back here is that the “connection profile” / Plusnet line speed is stuck again! The current BT IP profile is 5 mbps where as the Plusnet is still at 4.4 mbps (pre SNR reset). Could some Plusnet staff member please give it a nudge.
Re: SNR reset
13-09-2019 4:17 PM
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Hi @RPMozley, I'm glad to hear you got to the bottom of the increase in SNR. The profile our side probably took a dip if the speeds took a dip when errors were flaring up. I've got that corrected for you now though which should stop any throughout speed issues you may have been seeing. If there's anything else we can help you with moving forwards please don't hesitate to get back in touch.
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