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SNR reset request

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Grafter
Posts: 41
Registered: ‎04-08-2012

SNR reset request

My SNR seems to be stuck at 9 could a member of digicare team please reset it ?.
All was well until my TG585 wireless started playing up, I got a defered purchase TG582 to replace it.
The TG582 was hopeless on wireless but I made it just passable by disabling reduced power mode, the other problem with it was that it collected downstream CRCs at a colossal rate, all this caused the DLM to up my default SNR.
I then got the TG585 working again by judicious use of a loupe and soldering iron.
The SNR stuck at 9 for a few weeks, four days days ago  I rebooted the router to see if this would give the DLM a kick, it didn't. 


Uptime: 3 days, 23:12:29
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,208 / 11,036
Bandwidth (Up/Down) [kbps/kbps]: 1,208 / 10,808
Data Transferred (Sent/Received) [MB/MB]: 67.62 / 612.62
Output Power (Up/Down) [dBm]: 11.5 / 20.0
Line Attenuation (Up/Down) [dB]: 17.5 / 32.0
SN Margin (Up/Down) [dB]: 6.5 / 9.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 10 / 0
FEC Errors (Up/Down): 327,520 / 0
CRC Errors (Up/Down): 13,227 / 4,324
HEC Errors (Up/Down): 514 / 17,425  
2 REPLIES 2
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Plusnet Help Team
Plusnet Help Team
Posts: 15,141
Thanks: 441
Fixes: 124
Registered: ‎27-04-2007

Re: SNR reset request

Hi, I've just submitted  that now for you.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Highlighted
Grafter
Posts: 41
Registered: ‎04-08-2012

Re: SNR reset request

Thanks, I'll let you know when it happens.
EDIT
Should have looked first , it happened at 16.19
Thanks again
2nd EDIT
It also notched the upstream from 6.5 to 7 putting the upstream speed down a bit which may stop some of those upstream CRCs