SNR reset request
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- Re: SNR reset request
SNR reset request
24-09-2007 8:11 AM
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In past experience this involves several replies from CS saying it can't be done, followed by a couple of replies from BT saying it can't be done, followed by several replies from BT saying they have done it when they haven't, and eventually someone does it.
So, in an attempt to get this done while I'm away for a while I am offering an incentive. If any CS rep can get it done, without me having to keep stirring the process along there is a big (family sized) bag of Maltesers on offer, including 1st class postage
Ticket Number 22920384
Moderators, if there is a forum rule against my offer please feel free to delete the bit about the maltesers, and I'll eat them
Thanks
Re: SNR reset request
24-09-2007 8:32 AM
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Re: SNR reset request
24-09-2007 8:35 AM
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Looks like you are right. I just had the first "we can't do this" (parapharased) reply from CS....
I'm sure the maltesers will will help. If no one in CS wants them I'll send them to Ben Verwaayen. I'm away for a week, so we will see.
Wouldn't it be better that the process just got fixed. It would save a lot of time on everyone's part.
Re: SNR reset request
24-09-2007 8:37 AM
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I'll see your bag of maltesers and raise you an updated ticket.
Re: SNR reset request
24-09-2007 8:46 AM
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Re: SNR reset request
24-09-2007 8:50 AM
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Just to set a realistic impression, these will take a few days at best, which may involve fighting with BT
I'll get it sorted as soon as I can.
Re: SNR reset request
24-09-2007 8:51 AM
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Replied to your ticket. Need something a little more specific.
Re: SNR reset request
24-09-2007 9:07 AM
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I think the SNR is 9db from the initial training in Dec last year, when xmas lights, nylon jumpers, combing hair too often might have pushed it up - it never went above 6db the first time I was maxed.
James, what info do I need to add to the ticket, and what type of ticket should I raise (i.e. faults or whatever).
Ta
Re: SNR reset request
24-09-2007 9:10 AM
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Just raise a bog standard ticket for my attention and ask for me to ask BT to reset the target snr to a defined amount. I'll then make a couple updates on your ticket and then raise with BT.
If you just raise a generic ticket, that'll be more than enough for me.
Re: SNR reset request
24-09-2007 9:20 AM
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There would be more risk of intermittency/loss of connection if we went straight for 6. Let's go for 9dB and see what happens.
I can always raise a subsequent fault.
Re: SNR reset request
24-09-2007 9:28 AM
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Ticket raised (22920960). Fingers crossed!
Re: SNR reset request
24-09-2007 9:47 AM
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Tickets updated and fault raised.
Monday appears to be SNR day.
Re: SNR reset request
24-09-2007 9:53 AM
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Same as for the others. you should have a couple of ticket updates.
Anyone fancy a sweepstake on whose gets done first?
Re: SNR reset request
24-09-2007 10:03 AM
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I might take a punt on who'll be last, and having been here before, I reckon it'll be me.
Re: SNR reset request
26-09-2007 6:30 AM
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James, thanks for the phone call letting me know -nice to put a voice to the
Quote a Team Leader at BT has now arranged to have your target noise margin changed from 9 to 6dB, although he has warned that this could potentially cause intermittency.
Mon, 2007-09-24 18:51:26 - Loss of synchronization :1
Mon, 2007-09-24 19:52:57 - Loss of synchronization :2
Tue, 2007-09-25 04:17:07 - Loss of synchronization :3
Tue, 2007-09-25 14:43:20 - Loss of synchronization :4
I get occasional 'loss of sync', as above, in any case, and from past experience when SNR was previously 6db its not an issue. I've never once noticed it happening or interrupting me, and it seems from the router log it's so brief the connection to PN isn't actually lost. It was no better on 9db than 6db, and I'm happier with the extra speed.
The computer is 20 metres of cheap £3 extension cable, a couple of splitters and dubious m-f adapters away from the master socket (where I get a higher sync in any case). We both smoke like chimneys and live next to a smog producing main road, and I suspect this makes all the (too many) contacts grubby - when I give them a periodic clean the loss of sync usually reduces. I was thinking of celebrating the new 6db by splashing out on an NTE5 filtered faceplate (from Clarity http://www.clarity.it/telecoms/adsl_faceplate.htm), and a Cat5 cable carrying the split filtered/unfiltered signal with fewer joins. It's about 40 quid all in, so any comments on whether its actually worthwhile, or might I be better off putting a wireless router at the master socket and creating a wireless "bridge" to the computer area?
Anyway, a big thank you once again James.
Mark
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