SNR reset request

[#1]

Hi
I've a stable line that's been happy with a SNR of 6 for many years, but (due to some power cuts I think) this has been pushed up to 15   
Would you be able to process a SNR reset request please, back to 6dB?
Hope this is ok. Thanks, Mark

[#2]

Should be back down to 6dB shortly for you

[#3]

Thanks Harry!
Downstream rate's improved by 5K 

[#4]

Try a disconnect/reconnect I've just given the speed profile a nudge, I'll not make you wait for the delta report to come through to us to update it automatically