SNR reset also required

[#1]

Approx 5 days ago my previously stable broadband speed reduced and my target snr has remained at 12db from the previous 6db.
I find it strange that it just jumped from 6 to 12db, and has stayed that way.
Could some kind soul at plusnet please reset that stupid DLM ?
Thanks,
Paul.

[#2]

They should have a button to do it on the web portal shouldn't they 

[#3]

Hi Paul,
There will have been a reason for the change. Are you using any extension cables/sockets?
Jojo

[#4]

Hi Jojo,
I have a xte2005 faceplate on the master box, with one extension from to the loft that is filtered by the faceplate.
The router is fitted to the faceplate on a 50cm lead.
It has been this way for 16 months + .
The loss of sync and raised snr from 6 to 12db came out of the blue.
Before and after this event the line remained stable, please look at the logs you have.
BTW some weeks ago bt had a fault at our exchange that affects quite a few people, when i managed to phone the faults number, i had a automated response saying they knew about a fault and were dealing with it !
Plusnet checked and could not find any info on this, at the time !
Could you please reset the snr for me ?

Thanks,
Paul.

[#5]

Hi Paul,
Ok, I'll give it a go. Hopefully it will do the trick. If it does go up again, you may have to consider looking into your internal set up.
Jojo

[#6]

Hi Jojo,
Just wondering, how long does it take for the reset to happen ?
Also do i need to retrain the router manually or does the reset your end invoke a router reset here ?
Thanks,
Paul.

[#7]

Hi Paul,
You won't have to reset, it'll be done from their end. It can take up to 24 hours but can happen a lot sooner.
Jojo

[#8]

Just thought i would let you know that 48+ houres later, no snr reset has yet happened.
My snr is still at 12db.
Paul.

[#9]

That's odd, I've submitted another reset so we'll see if this changes anything.

[#10]

Hi Adam,
The reset has now happened this morning, snr now back at 6db.
Thanks,
Paul.

[#11]

No worries, glad that went through OK.

[#12]

Just wondering,
I assume the snr reset has started a 10 day training period, will the profile be updated your end over the next day or two, or will it be updated after 10 days ?
Thanks,
Paul.

[#13]

The profile normally updates after 72 hours, the training period is longer than that to make sure you get the best chance of picking up the best average synch speed.