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SNR Reset request

FIXED
KathyD
Newbie
Posts: 1
Registered: ‎10-01-2019

SNR Reset request

I've had a problem with my phone line, BT engineer has been and it seems fixed - he suggested i ask for SNR to be reset as broadband has been slow - is this something easy to do? 

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: SNR Reset request

Fix

Hi there.

Sorry to hear you've had issues with your line.

While I've not submitted a full SNR reset as I don't think we'd need to do this, I've remove the banding that's on your broadband connection. Banding is a form of speed restriction that sometimes happens at the exchange when there's a fault.

Your connection should drop soon for a brief moment, but when it's back up can you let us know how your speeds are?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet