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SNR Reset request

Posts: 1
Registered: ‎10-01-2019

SNR Reset request

I've had a problem with my phone line, BT engineer has been and it seems fixed - he suggested i ask for SNR to be reset as broadband has been slow - is this something easy to do? 

Plusnet Help Team
Plusnet Help Team
Posts: 11,171
Thanks: 3,430
Fixes: 558
Registered: ‎21-04-2017

Re: SNR Reset request


Hi there.

Sorry to hear you've had issues with your line.

While I've not submitted a full SNR reset as I don't think we'd need to do this, I've remove the banding that's on your broadband connection. Banding is a form of speed restriction that sometimes happens at the exchange when there's a fault.

Your connection should drop soon for a brief moment, but when it's back up can you let us know how your speeds are?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team