cancel
Showing results for 
Search instead for 
Did you mean: 

SNR Profile change

cmathiead
Newbie
Posts: 1
Registered: ‎14-05-2019

SNR Profile change

Currently my SNR profile is set to 6db and receiving a sync speed of 0.9Mbps. Previously with another service provider I was synced at 1.2Mbps and was a stable connection. Could you change my SNR profile to 3db to see if I can receive the same sync speed.

Thanks.

1 REPLY 1
MasterOfReality
Plusnet Help Team
Plusnet Help Team
Posts: 1,639
Thanks: 275
Fixes: 57
Registered: ‎26-03-2018

Re: SNR Profile change

Hi @cmathiead 

 

Your current sync speed of just 1Mbps (as per a GEA I've just performed) is above the Minimum Guaranteed Speed of 0.4Mbps and within the circuit Estimates our Supplier has provided for the line. Having said this, there is a chance you could squeeze a bit more out of the line, so I've just tried to set your SNR to 3db, but the request has auto rejected 3 times. I'll have a chat with a colleague and see if we can work out why this is. 

 

In the interim, can you set your connection into the Test Socket and see if the sync rate improves? How to do this can be found here

 

Thanks, 

MoR

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team