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SNR Margin has dropped

FIXED
DoubleAitch
Hooked
Posts: 7
Registered: ‎03-09-2017

SNR Margin has dropped

Noticed some intermittent connection issues on Friday (slow/stalling speed, streams buffering) and saw that my SNR Margin had dropped to ~3.5.
Previously, as far as I can recall, it has always been in the 6-8 range.
I had hoped this would be a temporary issue but it's still ongoing today (Sunday).

I've tried a different modem and microfilter and I'm connected to the master phone socket. Telephone line seems fine.

Is there anything else at my end that might cause this and I should check before contacting customer services?
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8 REPLIES 8
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
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Registered: ‎21-04-2017

Re: SNR Margin has dropped

Fix

Hello there.

 

Sorry to hear you're having connection problems. I've just reset the SNR target now.

Can you let us know how it goes over the next 24 hours?

 

Thanks,

Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
DoubleAitch
Hooked
Posts: 7
Registered: ‎03-09-2017

Re: SNR Margin has dropped

Thanks. It's already jumped back to 6 so looks promising. I'll keep an eye on it.
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
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Registered: ‎21-04-2017

Re: SNR Margin has dropped

Awesomeness, keep us posted!

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
DoubleAitch
Hooked
Posts: 7
Registered: ‎03-09-2017

Re: SNR Margin has dropped

No more issues since the change.
Thanks for fixing it.
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
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Registered: ‎21-04-2017

Re: SNR Margin has dropped

Fantastic, happy to hear that!
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
DoubleAitch
Hooked
Posts: 7
Registered: ‎03-09-2017

Re: SNR Margin has dropped

My SNR has dropped to 3 again Sad

Can you check the settings?
Gel
Aspiring Champion
Posts: 2,332
Thanks: 299
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Registered: ‎02-08-2007

Re: SNR Margin has dropped

DoubleAitch
Hooked
Posts: 7
Registered: ‎03-09-2017

Re: SNR Margin has dropped

No, the SNR has dropped and remained around 3 regardless of the time of day.