SKY on demand no good with PlusNet?
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SKY on demand no good with PlusNet?
25-09-2013 9:45 AM
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The Sky help folk have tried everything and suggest it might be different security systems that wont talk to each other?
Plusnet router is WPA whereas SKy connector is WBP.
Does this make sense and can my router security be changed to WPA?
Re: SKY on demand no good with PlusNet?
25-09-2013 9:53 AM
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i'm pretty sure my in-laws have it set up against a Plusnet 582N router without a problem. There 250 miles away though and I'm not visiting till the end of October, so can't check for you.
Are you sure you are right with WBP? I've never heard of that one, and a google doesn't seem to bring up anything usefull.
Thanks
Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: SKY on demand no good with PlusNet?
25-09-2013 10:02 AM
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Re: SKY on demand no good with PlusNet?
25-09-2013 10:09 AM
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I have just recently joined plusnet and thats one thing i hadnt tried yet was my on demand anyway i have just tried to set it up and has set up no problems also using the Thomson 582N router.
Re: SKY on demand no good with PlusNet?
25-09-2013 12:10 PM
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Re: SKY on demand no good with PlusNet?
25-09-2013 12:26 PM
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It wasn't WEP by any chance was it ?
Quote Pretty sure the SKY help guy said WBP
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Re: SKY on demand no good with PlusNet?
25-09-2013 12:39 PM
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Re: SKY on demand no good with PlusNet?
25-09-2013 12:47 PM
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the wifi is more hasstle than its worth anyway not to mention slower...
and yes wep is far less secure than wpa-psk there also not able ot communicate, wep is an old standard that got phased out by most reputable manufacturers some time ago, a lot of newer devices are no longer compatible with it
if your dead set on using wifi, then your only option is to change the encryption to wep (if its still an option) or turn it off (open access wifi with zero security)
Re: SKY on demand no good with PlusNet?
25-09-2013 12:51 PM
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Here's the details on changing the TG582n wifi settings http://www.plus.net/support/broadband/hardware/technicolor-582n-wireless.shtml
Try WPA only and see if that helps, if not then try WEP as nanotm suggests.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: SKY on demand no good with PlusNet?
25-09-2013 12:56 PM
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anything is better than lowering the encryption standard and making your wifi easier to access
Re: SKY on demand no good with PlusNet?
25-09-2013 1:01 PM
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Re: SKY on demand no good with PlusNet?
25-09-2013 2:52 PM
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http://www.skyuser.co.uk/forum/
You will most likely have register in order to ask a question.
Re: SKY on demand no good with PlusNet?
25-09-2013 3:47 PM
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Can't see it being that.
On the Sky box network page is it connecting the router at all? is it getting an IP address? What do the Local Connection and Service Connection value say?
Also (this threw me too), if it is getting an address, you need to do the following, as this isn't set by default:
Quote Here’s what Sky has missed out in its On Demand setup and activation instructions.
How to activate Sky On Demand
You need to use your Sky remote control to go to Options at the top of the TV guide.
Then go to Customise, and switch on Broadband Network Connection.
Sky leaves this as Off in its default settings for some reason, and this is what confuses most people trying to set up Sky On Demand.
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