Routing problems

[#1]

Hi,
Earlier this afternoon I began to experience problems reaching some US sites.  A tracert seems to fail to get outside of Plusnet.
An example is webmail.endeavors.com
People on other service providers appear to be reaching the sites, no problem.
Can anyone else reach the site via Plusnet?
Cheers,  Neil

[#2]

Hi there,
We can access the site, and we've tried this from home connections too.
Anyone else seeing any issues?
What does a trace route show you?

[#3]

I just tried and I can access it fine.

[#4]

Thanks for the massively swift response 
Here's my tracert - basically it begins to time out after the 3rd hop:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Neil Garner>ping webmail.endeavors.com
Pinging webmail.endeavors.com [206.82.204.56] with 32 bytes of data:
Request timed out.
Request timed out.
Ping statistics for 206.82.204.56:
    Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),
Control-C
^C
C:\Documents and Settings\Neil Garner>ping webmail.endeavors.com
Pinging webmail.endeavors.com [206.82.204.56] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 206.82.204.56:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Documents and Settings\Neil Garner>tracert webmail.endeavors.com
Tracing route to webmail.endeavors.com [206.82.204.56]
over a maximum of 30 hops:
  1    1 ms    <1 ms    <1 ms  my.router [192.168.1.1]
  2    28 ms    23 ms    49 ms  lo0-plusnet.pte-ag1.plus.net [195.166.128.64]
  3    24 ms    24 ms    22 ms  ge0-0-0-403.pte-gw2.plus.net [84.92.4.2]
  4    *        *        *    Request timed out.
  5    *        *        *    Request timed out.
  6    *        *        *    Request timed out.
  7    *        *        *    Request timed out.
etc
Browser access gives a server not found error - consistent with a time out.  Until 1:30pm I'd been having no problems.
Cheers,  Neil

[#5]

I've forced a gateway change, but no difference - just a different route to the same problem:
  1    1 ms    1 ms    <1 ms  my.router [192.168.1.1]
  2    25 ms    25 ms    26 ms  lo0-plusnet.ptn-ag1.plus.net [195.166.128.123]
  3    26 ms    24 ms    24 ms  ge0-0-0-103.ptn-gw1.plus.net [84.92.3.17]
  4    26 ms    23 ms    27 ms  vl23.thn-gw1.plus.net [212.159.4.19]
  5    26 ms    24 ms    24 ms  ldn-b4-link.telia.net [213.248.84.201]
  6    26 ms    25 ms    24 ms  ge0-0-0-103.ptn-gw1.plus.net [80.91.250.238]
  7    *        *        *    Request timed out.
  8    *        *        *    Request timed out.
etc
Cheers,  Neil

[#6]

Quote from: kjaerligkatt

I've forced a gateway change, but no difference - just a different route to the same problem:   1    1 ms    1 ms    <1 ms  my.router [192.168.1.1]   2    25 ms    25 ms    26 ms  lo0-plusnet.ptn-ag1.plus.net [195.166.128.123]   3    26 ms    24 ms    24 ms  ge0-0-0-103.ptn-gw1.plus.net [84.92.3.17]   4    26 ms    23 ms    27 ms  vl23.thn-gw1.plus.net [212.159.4.19]   5    26 ms    24 ms    24 ms  ldn-b4-link.telia.net [213.248.84.201]   6    26 ms    25 ms    24 ms  ge0-0-0-103.ptn-gw1.plus.net [80.91.250.238]   7    *        *        *    Request timed out.   8    *        *        *    Request timed out. etc Cheers,  Neil

That's a seriously peculiar traceroute...
Routing problem with Telia perhaps, Networks guys?
B.

[#7]

I've asked one of our Network guys to have a quick look at this.

[#8]

Connected on the test line, I get:

Tracing route to mail2.endeavors.com [206.82.204.56]
over a maximum of 30 hops:
  1     1 ms     1 ms     1 ms  mygateway1.ar7 [192.168.1.1]
  2    24 ms    16 ms    31 ms  lo0-plusnet.pte-ag1.plus.net [195.166.128.64]
  3   103 ms   295 ms   245 ms  ge0-0-0-403.pte-gw2.plus.net [84.92.4.2]
  4    17 ms    15 ms    16 ms  80.239.193.141
  5    16 ms    16 ms    16 ms  so4-3-0-622M.ar3.LON2.gblx.net [64.208.110.37]
  6   154 ms   154 ms   235 ms  INTERNAP.gi3 [64.215.28.150]
  7   318 ms   154 ms   253 ms  216.52.96.35
  8   278 ms   153 ms   153 ms  intelenet [70.42.117.94]
  9   480 ms   409 ms   154 ms  206.82.223.73
 10     *        *      323 ms  206.82.223.98
 11   282 ms   409 ms   409 ms  mail2.endeavors.com [206.82.204.56]
Trace complete.

Which makes it hard for me to diagnose this.
I don't suppose you have more than one PC there kjaerligkatt ?
Ian

[#9]

And Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\mkelly>nslookup 80.91.250.238
Server:  253.others.internal.plus.net
Address:  84.93.218.253
Name:    ldn-bb2-link.telia.net
Address:  80.91.250.238

C:\Documents and Settings\mkelly>
Looks like a possible DNS weirdness either with your config or there's some random cacheing on your side.
We have been totally unable to replicate this one unfortunately.

[#10]

Hi Ian,
Yep - how many do you want 😉  3 laptops and 3 desktops currently connected.
Apart for variation in the delays, I get the same from other PCs.
I have a Vigor 2800 ADSL router and a DELL Powerconnect 5324.
I've reset the Vigor a couple of times.  I'll power cycle the Powerconnect to see if the problem may be there.
Regards, Neil

[#11]

Quote

I'll power cycle the Powerconnect to see if the problem may be there

Cool. Keep us posted. I am keen to get to the bottom of this one.

[#12]

OK, power cycled the Dell to no avail.
I've now taken the Dell out of the equation, but patching one of the desktops directly into the Vigor's router.
Still the same - have power cycled the Vigor again, to be sure.
Any other ideas of what I could try?
It's strange that this just 'appeared' as a problem early this afternoon.
Cheers,  Neil

[#13]

OK - who kicked something 
It's just cleared itself.
Cheers,  Neil

[#14]

Hi All,
I was interested to read your post earlier Neil, I've been having the same problems this afternoon/this evening and my issues are still there.
Like yourself I have several machines running here and all are experiencing the same issues.
I'm unable to access any transatlantic sites, e.g www.google.com my Yahoo Webmail and eBay are pretty flaky too!
Anybody else having problems?
Cheers
Paul

[#15]

Hi Paul.
Can you post us up a tracert so we can see what the issues are or where they may lie?