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Router reporting G.992 instead of G.992.5

aj007
Grafter
Posts: 114
Thanks: 4
Registered: ‎19-12-2012

Re: Router reporting G.992 instead of G.992.5

I just posted it up because Oldjim asked me to for reference purposes. ADSL2+ won't be kicking in till tomorrow apparently.  
Should I try the test socket again or should I leave it till tomorrow?
Edit: Also, I collected some info yesterday, my BT line profile is 6.3 Mbps. Why is it different to the one I'm seeing in router stats? This is the info:
Router Stats
Uptime: 0 days, 0:11:21
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 7,136
Data Transferred (Sent/Received) [MB/MB]: 4.27 / 31.92
Output Power (Up/Down) [dBm]: 11.7 / 19.9
Line Attenuation (Up/Down) [dB]: 13.0 / 22.5
SN Margin (Up/Down) [dB]: 30.0 / 6.0
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 1 / -
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 1
HEC Errors (Up/Down): - / 1 / 0
BT Speed Test
Download speed achieved during the test was - 4.12 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 6.3 Mbps
Upload speed achieved during the test was - 0.36Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Exchange Information
Exchange: Radyr BT Code: SWRRY
Location: Station Road, CF15 8AD
Distance:- Direct: 574 metres
(appx)* By Road: 2.4 km
Status
ADSL enabled: July 6, 2004
DSL Max enabled: November 30, 2005
21CN WBC (Broadband) Enabled
21CN due : (PSTN) info N/A
FTTC Not available
SDSL enabled : Not Enabled
Broadband Access† Market 2
BTw Pricing Band Band E
BT Line Speed Estimation
Fixed ADSL: 2048 kbps (2 Mb)
DSL Max:   6500 kbps (6.5 Mb)
21CN WBC : 12000 kbps (12 Mb)
Random side note for Chris, any PN guys or anyone that knows, now that unlimited it out, it's around £1.50 cheaper than the Extra package my parents are on. If they switch to unlimited, will the service be exactly the same?
Devonian
Grafter
Posts: 1,854
Thanks: 1
Registered: ‎01-05-2011

Re: Router reporting G.992 instead of G.992.5

I would connect to your test socket and leave it there until your line is working properly... connecting/disconnecting can make things appear much worse.
Estragon
Rising Star
Posts: 811
Thanks: 10
Registered: ‎07-02-2012

Re: Router reporting G.992 instead of G.992.5

Quote from: aj007
I collected some info yesterday, my BT line profile is 6.3 Mbps. Why is it different to the one I'm seeing in router stats? This is the info:
Router Stats
Uptime: 0 days, 0:11:21
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 7,136
...
BT Speed Test
Download speed achieved during the test was - 4.12 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 6.3 Mbps

Because the IP Profile is always 88.2% of the bandwidth figure on your type of connection. Nothing to worry about.
As has just been said, just leave things now until you expect to be on ADSL2+ :). These stats will indeed be useful for comparison.
Estragon
Rising Star
Posts: 811
Thanks: 10
Registered: ‎07-02-2012

Re: Router reporting G.992 instead of G.992.5

Quote from: aj007
Random side note for Chris, any PN guys or anyone that knows, now that unlimited it out, it's around £1.50 cheaper than the Extra package my parents are on. If they switch to unlimited, will the service be exactly the same?
Better! There won't be any speed restriction on all the P2P stuff they do .... ROFL!
It's a free upgrade, but it does start a new 12-month minimum term.
aj007
Grafter
Posts: 114
Thanks: 4
Registered: ‎19-12-2012

Re: Router reporting G.992 instead of G.992.5

Well, the router is reporting correctly now:
Uptime: 0 days, 8:31:33
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1,211 / 11,147
Data Transferred (Sent/Received) [MB/MB]: 35.97 / 634.15
Output Power (Up/Down) [dBm]: 11.9 / 0.0
Line Attenuation (Up/Down) [dB]: 12.4 / 25.5
SN Margin (Up/Down) [dB]: 6.5 / 6.7
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 224 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 71 / 324
HEC Errors (Up/Down): 58 / 852
BT Speedtester
Download speed achieved during the test was - 5.71 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 9.83 Mbps
Upload speed achieved during the test was - 1.01Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
But I'm still not seeing an real increase in download speed, it's around 6mbps or 700kb/s on Steam...
MisterW
Superuser
Superuser
Posts: 14,773
Thanks: 5,539
Fixes: 395
Registered: ‎30-07-2007

Re: Router reporting G.992 instead of G.992.5

Your PlusNet profile probably hasn't caught up with the increase yet.  What does this say https://portal.plus.net/my.html?action=data_transfer_speed for Line Speed ?
Your sync is still a bit low for the reported attenuation , are you still in the test socket ? and are there any extension sockets still live when you use the test socket ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

aj007
Grafter
Posts: 114
Thanks: 4
Registered: ‎19-12-2012

Re: Router reporting G.992 instead of G.992.5

Right now, no, the test socket is in the study and it's a bit of a warzone atm! Smiley I'll move it back down as soon as I can.
Plusnet is reporting my current and estimated line speed at 6mb. So I guess it hasn't caught up?
Edit: Also, not sure if this is relevant but my mum said that initially, when they emailed here the estimate, it was 4.5mb. What's up with that?
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Router reporting G.992 instead of G.992.5

I've matched your profile to match your current sync speed, I'd suggest trying your <a href="http://www.plus.net/support/broadband/master-socket-guide.shtml#whatsTest">test socket</a> and see if there's any difference.
aj007
Grafter
Posts: 114
Thanks: 4
Registered: ‎19-12-2012

Re: Router reporting G.992 instead of G.992.5

Thanks again for all the help guys, sorry it took so long to post this up.
It did make a bit of a difference in the test socket, here are the router stats:
Stats
Uptime: 0 days, 0:10:07
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.159 / 12.404
Data Transferred (Sent/Received) [MB/MB]: 2,62 / 24,05
Output Power (Up/Down) [dBm]: 12,3 / 0,0
Line Attenuation (Up/Down) [dB]: 12,1 / 25,0
SN Margin (Up/Down) [dB]: 6,2 / 6,5
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 12 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 13
HEC Errors (Up/Down): 0 / 55
BT Speedtester
Download speedachieved during the test was - 10.33 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 10.94 Mbps
Upload speed achieved during the test was - 0.93Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Speedtest.net
Download - 10.75mbps
Upload - 0.97mbps
Ping - 24ms
It's running much better now! Any more profile tweaks to squeeze some more performance out or is this where it is? Regardless, I'm pretty happy about sorting this out and the great response, thanks so much for all the help! Smiley
Estragon
Rising Star
Posts: 811
Thanks: 10
Registered: ‎07-02-2012

Re: Router reporting G.992 instead of G.992.5

That's good so far.
However as has been said, you shoudl be getting more than 12,404kbps badwidth/sync.  A lot more!
On 25dB attenuation I would expect most lines to be on at least 16Mbps and good ones possibly around 18Mbps.
Edit - I made a typo there - "badwidth". Smart - I'll leave it in the circs.
aj007
Grafter
Posts: 114
Thanks: 4
Registered: ‎19-12-2012

Re: Router reporting G.992 instead of G.992.5

Is that something that can be sorted by altering the profile?
Estragon
Rising Star
Posts: 811
Thanks: 10
Registered: ‎07-02-2012

Re: Router reporting G.992 instead of G.992.5

No, but we need stats from the test socket.  (Just to be sure, that's the one the master faceplate plugs into). If the figure is good there you have a wiring or router problem.  If it's bad there you need to raise a ticket.
aj007
Grafter
Posts: 114
Thanks: 4
Registered: ‎19-12-2012

Re: Router reporting G.992 instead of G.992.5

The stats above were from the test socket.This is what I'm getting at my usual socket (not the test socket):
Router stats
Uptime: 0 days, 5:01:55
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.208 / 12.647
Data Transferred (Sent/Received) [MB/MB]: 35,11 / 723,40
Output Power (Up/Down) [dBm]: 12,2 / 0,0
Line Attenuation (Up/Down) [dB]: 12,3 / 25,5
SN Margin (Up/Down) [dB]: 6,1 / 5,8
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 384 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 14 / 742
HEC Errors (Up/Down): 8 / 5.783
BT Speedtester
Download speed achieved during the test was - 9.05 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 11.16 Mbps
Upload speed achieved during the test was - 1Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Speedtest.net
Download - 10.48 mbps
Upload - 1.03 mbps
Ping - 19ms
I'm a little surprised that the stats are this similar, but it is what it is I guess!
aj007
Grafter
Posts: 114
Thanks: 4
Registered: ‎19-12-2012

Re: Router reporting G.992 instead of G.992.5

Sorry for the blatant bump guys!  Smiley
Was just wondering if anything else can be done to improve my speed? I think Estragon was right, isn't my sync speed a little low given the attenuation?