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Router refusing to accept wifi password on new phone

MDTD
Newbie
Posts: 3
Registered: ‎26-08-2019

Router refusing to accept wifi password on new phone

Hi,

 

i have a sony xperia L3, it connects to all wifi except my plusnet home wifi.

I have done all the usual reset networks, forget network, re-started router.

It just says 'check password and try again'... I am typing in the correct password, have had someone check it  and its all definitely correct.  it is driving me mad.  

I am reliably told its the router to blame.  all other devices connect up just fine including ipads, other mobiles, desktop pcs, laptops etc....

 

Any help greatly appreciated.

6 REPLIES 6
jab1
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Registered: ‎24-02-2012

Re: Router refusing to accept wifi password on new phone

@MDTD 


@MDTD wrote:

 

I am reliably told its the router to blame.  all other devices connect up just fine including ipads, other mobiles, desktop pcs, laptops etc....

 

Any help greatly appreciated.


If all other devices connect without a problem, I can't quite see how the router can be to blame?

Strangely enough someone else has a phone (in this case an iPhone 7) that won't connect to their home network.

My suggestion - if it is possible - can you try connecting to say an amenable neighbours network?

John
Baldrick1
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Registered: ‎30-06-2016

Re: Router refusing to accept wifi password on new phone

Have you checked that you are using the correct security protocol, probably WPA2, on your phone?

MDTD
Newbie
Posts: 3
Registered: ‎26-08-2019

Re: Router refusing to accept wifi password on new phone

Thanks Baldrick1, where would that setting be on my phone?

Baldrick1
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Registered: ‎30-06-2016

Re: Router refusing to accept wifi password on new phone

@MDTD 

This is extracted from here: https://support.sonymobile.com/gb/xperial3/userguide/wi-fi/

Sonyo.png

I assume that it is in the Security field.

MDTD
Newbie
Posts: 3
Registered: ‎26-08-2019

Re: Router refusing to accept wifi password on new phone

i think i found it, pressed the wps button on router and it has connected.

 

thank you

Baldrick1
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Registered: ‎30-06-2016

Re: Router refusing to accept wifi password on new phone

Ah, fair enough.