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Router problems

Cooter
Newbie
Posts: 2
Registered: ‎16-05-2017

Router problems

My router/modem keeps dropping wifi and internet but sometimes the lights are still on. It regularly drops all lights and restarts. I have done a full reset and only works for about 30 mins then drops again. I am also getting red power button regularly
3 REPLIES 3
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 784
Thanks: 106
Fixes: 59
Registered: ‎02-05-2017

Re: Router problems

Sorry to hear you are having issues with your connection. I have tested your line and I can see the connection is dropping.

In addition I can see you have reported a fault which is currently being investigated by our faults team, as soon as they have an update they will be in touch.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
Cooter
Newbie
Posts: 2
Registered: ‎16-05-2017

Re: Router problems

How long is this going to take I reported the fault on Monday evening with absolutely no reports back from the faults team. Left in limbo
Chris
Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Router problems

Apologies for the lack of response to your fault ticket. I've now updated this and responded to you.

If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.