Router not working

[#1]

Hi, my router's lights are flashing then staying on, my internet is patchy, is this something you can help with?

Thank you

[#2]

Hi @Inigma81, thanks for your post and welcome to our Community.

We're sincerely sorry to hear of your patchy connection and for our delayed response.

As we can clearly see from the connection graph below, there's definitely an issue somewhere as we can see an inordinate amount of dropouts:

Each vertical red/green line indicates a disconn/reconn

On testing the line, we aren't detecting the root cause of the problem and so have raised the issue to BT Wholesale for further investigation.

We expect a further update within the next 3 working days at which point we'll update you directly.

Please accept our apologies for any inconvenience caused.

[#3]

Hi, me again, WiFi isn't great and is sluggish, can you see if there are any issues with the connection?

[#4 · Accepted solution]

Thanks for getting back to us @Inigma81

We've retested your line and we can't see any issues remotely

Can you confirm if you've been connected over a wired or wireless connection whilst having issues?

If wireless can you try going through the steps here and let us know how you get on