Router not connecting, solid amber light

[#1]

Hi,

I have had the BT engineer out today who has made sure that my line is correct however the router is still sitting on solid amber. When I try to use the network on a mobile device it asks to sign into the plusnet network but wont accept my username and password. 

Please can I get help getting online

[#2]

Hi @charles,

Thank you for taking your time to get in touch.

I am very sorry that you are having a problem with our service. I can see that since posting this you have spoken to our support team and rectified the problem.

Kind regards,

Josh