Router / modem reboot over internet
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Router / modem reboot over internet
03-07-2014 12:30 PM
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Got an issue and need help. I use my own router at home, which recently is dropping connection and I have to log in to it and connect manually, although "connect automatically" is selected. That's not the major concern when I am at home, but now I am away for 2 weeks, meaning I cannot connect to my server or ipcamera at home. I know more than likely there isn't any way I can do it remotely, but is plusnet capable of doing such thing somehow over the line? Normally I would send somebody just to unplug the power cord, but I cannot do that either at present. Any other suggestions welcome.
Regards.
Re: Router / modem reboot over internet
03-07-2014 1:36 PM
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I assume you have a fixed IP address? You could try mapping a port known to you to port 80 on the routers LAN address. You can the access the admin interface at your.ip.address:portno
Why though do you need to reset it so frequently?
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Re: Router / modem reboot over internet
03-07-2014 2:02 PM
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I don't know why router is disconnecting, when I will have time I will try the one supplied by Plusnet for a while, at least I will know what is causing constant disconnections (router or something not on my end). It happens irregularly.
Re: Router / modem reboot over internet
03-07-2014 2:20 PM
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Some (older) routers have a disconnect on idle which causes the PPP session to be closed - does your router have such on option enabled?
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Re: Router / modem reboot over internet
03-07-2014 5:04 PM
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Re: Router / modem reboot over internet
03-07-2014 5:22 PM
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If the router is in synch but there is no PPP session being established, then there is still no access to the router. If it synchs up a PPP session should be automatically established.
May be you should try using the PN supplied router to see if the problem goes away, as there is no way to do what you ask in the circumstances you describe.
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Re: Router / modem reboot over internet
03-07-2014 5:44 PM
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Re: Router / modem reboot over internet
03-07-2014 6:31 PM
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Re: Router / modem reboot over internet
03-07-2014 8:22 PM
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Re: Router / modem reboot over internet
03-07-2014 11:26 PM
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If this is a route considered acceptable, then go download routerstats and configure the synch lost alarm to restart the router. Leave it running on a PC 24x7... however be aware that (at least with TG258n) it can "loose" internal messages so the router can think synch has been lost when in fact it has not.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Router / modem reboot over internet
04-07-2014 9:19 AM
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