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Router keeps restarting

Highlighted
Hooked
Posts: 5
Fixes: 1
Registered: ‎14-12-2016

Router keeps restarting

Hi,

Been with Plusnet since 13th December 2016.  However, I've noticed that our Plusnet router keeps restarting itself.  This seems to happen at least once a day for no apparent reason.  Should it be doing this?

4 REPLIES 4
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Aspiring Pro
Posts: 192
Thanks: 31
Fixes: 2
Registered: ‎20-08-2016

Re: Router keeps restarting

No the router should not be restarting, to be honest I would advise carrying out a factory reset on the router to see if that stops its from rebooting. If it still keeps rebooting post back and one of the Plusnet staff will be able to deal with it further.

James

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Rising Star
Posts: 380
Thanks: 11
Fixes: 3
Registered: ‎28-07-2013

Re: Router keeps restarting

@MKM64 - What router is it?

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Hooked
Posts: 5
Fixes: 1
Registered: ‎14-12-2016

Re: Router keeps restarting

Its the Plusnet Hub 1

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Plusnet Staff
Plusnet Staff
Posts: 2,201
Thanks: 388
Fixes: 120
Registered: ‎22-08-2015

Re: Router keeps restarting

By restarting, I'm assuming the light turns to green by itself?

 

Have you a Chromecast connected to the router, as previously a firmware update has proven to cause the Hub One to constantly power cycle itself.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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