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Router keeps crashing with DELL/HP Laptops

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Newbie
Posts: 1
Registered: a week ago

Router keeps crashing with DELL/HP Laptops

Hi!

With the current situation, there's 2 of us working from home and on wifi, our laptops keeps crashing the wifi and router keeps resetting.

We have had the same router for at least 7 years - Thomson TG585 v8 - as we didn't get a new one when we changed contracts (or name on contract) and I can't find the IP Address since http://192.168.1.254/ doesn't work to check if the firmware is up to date.

What can be done as we need to work from home and only one of us has a cable to connect to the broadband this way? We don't want to have a cable from the place where to router is (my bedroom) to other rooms in the house.

Is it possible to have a more recent router sent to us, since we didn't get one when we changed contracts?

Any help you can provide is appreciated so that we can work from home!

Thank you,

B.

5 REPLIES 5
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Community Veteran
Posts: 5,584
Thanks: 357
Fixes: 6
Registered: ‎11-08-2007

Re: Router keeps crashing with DELL/HP Laptops

Try disabling "Wireless N" mode on your laptop WiFi interfaces,

Connecting using "Wireless G" ONLY should fix your problem.

If your WiFi adaptor has the option of "G" only, or "B/G", then choose "G" only, but "B/G" might also work.

 

Fixing wireless compatibility problems with the Thomson 585v8 

 

Once your laptops are set to "G", then have another go at connecting to 192.168.1.254 

Plusnet FTTC 80/20 IPv4/30, Hurricane Electric 6in4 IPv6/48, Pulse8 landline & calls, SamKnows 600N
Vigor 130 modem, pfSense 2.4.4-p3 router, 5 WAPs, Devolo dLAN 500, Gigaset N300A-IP VoIP DECT
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Hooked
Posts: 9
Thanks: 1
Registered: ‎05-03-2019

Re: Router keeps crashing with DELL/HP Laptops

Treat yourself to a better router. After all its been 7 years with the current one. 

Take a look at Netgear. 

https://www.netgear.co.uk/home/products/networking/dsl-modems-routers/

 

Ensure any router you buy is good for DSL

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Seasoned Pro
Posts: 415
Thanks: 238
Fixes: 2
Registered: ‎25-09-2015

Re: Router keeps crashing with DELL/HP Laptops

A better router is a good idea, and I'm not sure you'd find an ADSL router that doesn't support VDSL - however, it is very unlikely that anywhere without VDSL now will ever get it, as it isn't a solution that is being used any more.

Even USO will be overwhelmingly 4G or FTTP rather than FTTC. 

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Seasoned Pro
Posts: 908
Thanks: 319
Fixes: 4
Registered: ‎22-10-2015

Re: Router keeps crashing with DELL/HP Laptops

Probably worn out by now. Time for a new one. Tip: always ask for a new router when you change. It'll be modern. So much has changed since 2013 even if the wires feeding it haven't!

Ever helpful. Grin Sure, I’d love to help you out. Now which way did you come in?
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Newbie
Posts: 1
Fixes: 1
Registered: Wednesday

Re: Router keeps crashing with DELL/HP Laptops

Fix

According to your problem, changing the router is the only solution because your router is very old. Go ahead and buy a new router for yourself