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Router drops on incoming call

Gw3xjc
Dabbler
Posts: 15
Registered: ‎29-06-2020

Re: Router drops on incoming call

Thanks for all your help John
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,522
Thanks: 536
Fixes: 150
Registered: ‎27-04-2007

Re: Router drops on incoming call

HI @Gw3xjc

 

Could you send me a PM with the username please so I can pick this up for you?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Gw3xjc
Dabbler
Posts: 15
Registered: ‎29-06-2020

Re: Router drops on incoming call

Yes no problem my user name is [Removed] which might seem a little strange but it’s my amateur Radio call sign of 52 years.

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,522
Thanks: 536
Fixes: 150
Registered: ‎27-04-2007

Re: Router drops on incoming call

Hi, that's not finding any accounts for me, could you send me a private message with the postcode or land line number?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Gw3xjc
Dabbler
Posts: 15
Registered: ‎29-06-2020

Re: Router drops on incoming call

Hi Adam, I’m pretty new to this forum so still feeling my way around it, how to I send you a Pm , I am well used to FB, whatsapp , messenger, twitter but not this.
I’m sorry I can’t give you a phone number as the install is in my partners house and I don’t know the number at the moment. It will only be used in emergencies so haven’t taken note of it yet.
Rog
jab1
Aspiring Legend
Posts: 10,169
Thanks: 3,339
Fixes: 120
Registered: ‎24-02-2012

Re: Router drops on incoming call


@Gw3xjc wrote:
Thanks for all your help John

A pleasure.

John
Townman
Superuser
Superuser
Posts: 19,254
Thanks: 7,844
Fixes: 91
Registered: ‎22-08-2007

Re: Router drops on incoming call

Click on Adam's name on the left panel and then click "send private message" on the right.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gw3xjc
Dabbler
Posts: 15
Registered: ‎29-06-2020

Re: Router drops on incoming call

Does this apply to the view on a mobile phone , because that’s what I’m using .
I don’t see how to do that on my screen , perhaps I can send you a screen shot.
Townman
Superuser
Superuser
Posts: 19,254
Thanks: 7,844
Fixes: 91
Registered: ‎22-08-2007

Re: Router drops on incoming call

On a mobile phone, things on the right of the screen (on a normal screen) move to the bottom.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,522
Thanks: 536
Fixes: 150
Registered: ‎27-04-2007

Re: Router drops on incoming call

Yes, keep scrolling down after you've clicked on my name and you'll see a grey button that says "send private message".

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Gw3xjc
Dabbler
Posts: 15
Registered: ‎29-06-2020

Re: Router drops on incoming call

Sent in a pm now Adam , I’m sure this is much easier to do on a pc or large tablet. I’m on an iPhone
Gw3xjc
Dabbler
Posts: 15
Registered: ‎29-06-2020

Re: Router drops on incoming call

Thanks for your help , no wonder I couldn’t find it. On my mobile I clicked on Adams name then scroll down a few pages to see the private message , it is certainly not obvious so I feel a bit better now lol.
I’ve sent Adam a message now, thanks
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,522
Thanks: 536
Fixes: 150
Registered: ‎27-04-2007

Re: Router drops on incoming call

Got your message cheers and I've just dropped you a reply.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team