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Router dispatched?

Tsonga
Grafter
Posts: 434
Registered: ‎25-01-2008

Re: Router dispatched?

Wahey! It's just arrived!  Cheesy
Thanks again for your help James!
Won't be long before I get in touch again to say I can't get it to work!  Wink
Good luck to you mikeyd!
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Router dispatched?

YAY! Cheesy
mattdanielc
Grafter
Posts: 65
Thanks: 1
Registered: ‎23-01-2008

Re: Router dispatched?

Hi BlueRhizome
Does your status still say 'awaiting processing' ? 
Mine still does but just wondering if yours does now you have had it delivered.
James...did Darren have any luck with BT?
Thanks
Matt
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Router dispatched?

Matt,
Looks like they're all being dispatched today. It's just the tracking on our site appears to be a bit wonky.  I'll see if I can find out why.
Tsonga
Grafter
Posts: 434
Registered: ‎25-01-2008

Re: Router dispatched?

Quote from: mattdanielc
Hi BlueRhizome
Does your status still say 'awaiting processing' ? 
Mine still does but just wondering if yours does now you have had it delivered.
James...did Darren have any luck with BT?
Thanks
Matt


Hello Matt,
Yes, my status still says "Awaiting Processing" and I am currently connected using the Voyager 2091 router.  Cheesy
Hope that helps!
Best,
BlueRhizome
mattdanielc
Grafter
Posts: 65
Thanks: 1
Registered: ‎23-01-2008

Re: Router dispatched?

Hi James
Hope you can help with this..  not sure.  My status now says 'delivery' (thankyou!!) and I have checked the royal mail site and it says out for delivery, but I am work today and thus will miss the delivery.  I thought someone else had said it was Parcel Force that delivered the router.. but if it is Royal Mail that is good as they will take it back to the depot which is a 5 minutes drive away Cheesy  So basically... is it royal mail sending my router rather than parcel force?
Also... will my plus net settings (login details etc) be included with the router?
Thanks as always Smiley
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Router dispatched?

Hi Matt,
It is Parcel Force rather than Royal Mail.  Whilst I don't know for certain, I would expect them to leave a calling card and to take it back to the local depot.  That's normally what Couriers have done for me when I've missed parcels or the like.
There'll be an insert with the router telling you what your settings should be.
danielj
Newbie
Posts: 6
Registered: ‎04-02-2008

Re: Router dispatched?

HI,
I received the router yesterday and my broadband was activated today Smiley.
I only ordered it last Thursday, thanks for the quick turnaround plusnet.
Daniel.
mikeyd
Grafter
Posts: 100
Thanks: 6
Registered: ‎04-02-2008

Re: Router dispatched?

Congratulations Daniel,  What did I do wrong?  I ordered broadband over 2 weeks ago, it was activated last Thursday and since then I have been paying for it.  Can't use it though as I'm still waiting for my router....
I live in hope that it will turn up today though.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Router dispatched?

Hi Mikey,
I've had to rather edit Darren's message to me telling me what the latest issue is as he's getting rather annoyed, as are you I should think!
Apparently, North Allerton (BT) told us on Monday that they now had enough stock to send out our entire backlog.  However, they failed to consider that we also had a bunch of new orders that were received on Monday and using logical skills similar to that of a hedgehog crossing a road, they sent out the newest orders first and then realised that there were still some older orders which they didn't have stock for.
There's further stock that has just come in and they tell us that all delayed orders should be fulfilled today or tomorrow.  Hopefully today!
Community Veteran
Posts: 38,460
Thanks: 1,032
Fixes: 62
Registered: ‎15-06-2007

Re: Router dispatched?

just a heads up - isn't the distribution centre at Darlington Road, Northallerton (one word) in North Yorkshire
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Router dispatched?

Yeah.  Looks to be roughly 75 miles from here.
Big counties this end of the world!
Tsonga
Grafter
Posts: 434
Registered: ‎25-01-2008

Re: Router dispatched?

Quote from: mattdanielc
Hi James
Hope you can help with this..  not sure.  My status now says 'delivery' (thankyou!!) and I have checked the royal mail site and it says out for delivery, but I am work today and thus will miss the delivery.  I thought someone else had said it was Parcel Force that delivered the router.. but if it is Royal Mail that is good as they will take it back to the depot which is a 5 minutes drive away Cheesy  So basically... is it royal mail sending my router rather than parcel force?
Also... will my plus net settings (login details etc) be included with the router?
Thanks as always Smiley

Sometimes they ask your neighbours to sign for you and leave the parcel with them...
mikeyd
Grafter
Posts: 100
Thanks: 6
Registered: ‎04-02-2008

Re: Router dispatched?

Quote from: Jameseh

There's further stock that has just come in and they tell us that all delayed orders should be fulfilled today or tomorrow.  Hopefully today!

Well not today.  If it isn't here tomorrow I'm gonna cry.
Community Veteran
Posts: 3,872
Thanks: 475
Fixes: 6
Registered: ‎05-04-2007

Re: Router dispatched?

Quote from: Jameseh
It is Parcel Force rather than Royal Mail.  Whilst I don't know for certain, I would expect them to leave a calling card and to take it back to the local depot.

My friend has received his router today, and mentioned he had to go to the sorting office to collect it.
So I guess you can take that as a 'Yes' Smiley