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Router dispatched?

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mattdanielc
Grafter
Posts: 65
Thanks: 1
Registered: ‎23-01-2008

Re: Router dispatched?

Quote from: Jameseh
Hi Mike,
We've received 2 palletsd of Voyager 2091's in today, so you should have yours in the next day or so.
Apologies for the delays.

Hi James
Sorry to be a pain... but are the 2 pallets enough to cover all of us waiting for a 2091?
Thanks
Matt
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Router dispatched?

Matt,
Yes, perfectly ample.
You're not being a pain at all Smiley
Community Veteran
Posts: 3,863
Thanks: 473
Fixes: 6
Registered: ‎05-04-2007

Re: Router dispatched?

Thanks for the reply to my PM the other day James, but I've spoken to my friend this afternoon and he still hasn't received anything.
(He's also still not appearing as a referral either, but I raised that in a different thread).
I'll give it a few more days I guess.
On the positive side, the connection and his broadband is fine - he's currently using it with my spare router Smiley
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Router dispatched?

Thanks Alex.
We sent out the backlog of Voyager 2091s yesterday so they should all be received really shortly. So in the next 24 hours.
Regarding the referral, I'm not sure what happened here, but if you could possibly have a ticket raised from your friends account, we can easily add the referral for you.
Community Veteran
Posts: 3,863
Thanks: 473
Fixes: 6
Registered: ‎05-04-2007

Re: Router dispatched?

Thanks James.
I'll get a ticket raised from his account.
Tsonga
Grafter
Posts: 434
Registered: ‎25-01-2008

Re: Router dispatched?

My status still says: 'Hardware dispatch pending'
Why not me then?  Huh
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Router dispatched?

Hi there,
You're in exactly the same boat as Alex's friend.
The orders will have been processed by BT yesterday which should means delivery tomorrow.
Tsonga
Grafter
Posts: 434
Registered: ‎25-01-2008

Re: Router dispatched?

Cool
danielj
Newbie
Posts: 6
Registered: ‎04-02-2008

Re: Router dispatched?

Hi,
My order status for the hardware is showing as: awaiting processing, will the checker update when the router is despatched or will an email be sent?

It's just that someone will have to be at home when it is delivered.
Thanks, Daniel.
Tsonga
Grafter
Posts: 434
Registered: ‎25-01-2008

Re: Router dispatched?

Hi Daniel,
Do you know if Parcel Force deliveries are the ones that require a signature? If not, I intend to put a note on the door asking them to put the package in the recycling box. I have had parcels left in my recycling box before so it can be done!  Smiley
Best wishes, Blue
mattdanielc
Grafter
Posts: 65
Thanks: 1
Registered: ‎23-01-2008

Re: Router dispatched?

Hi James
Like a couple of people have already said my status still says:
"Awaiting Processing"
Could we have clarification then... from what you said it seems like the routers have been sent to all of us, but if so how come our status still says that?
Thanks a lot as always Smiley
Matt
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Router dispatched?

Hi Matt,
The status remains in awaiting processing until we have confirmation from Parcel Force that it has actually been dispatched, at which point the status changes to dispatched.
Awaiting processing means that either the order hasn't been processed by North Allerton or that it has been processed and we're just awaiting Parcel Force to ship out the hardware.
I believe that it does require a signature.
Tsonga
Grafter
Posts: 434
Registered: ‎25-01-2008

Re: Router dispatched?

Quote from: Jameseh
We sent out the backlog of Voyager 2091s yesterday so they should all be received really shortly. So in the next 24 hours.

Quote from: Jameseh
Awaiting processing means that either the order hasn't been processed by North Allerton or that it has been processed and we're just awaiting Parcel Force to ship out the hardware.

So not today then! I am finding all this really confusing!
I know it's not your fault, though.
And in the big scheme of things it's not that important either!  Wink
I am just looking forward to the day when my kids won't be fighting over who needs to use the internet most. That is why I am so keen to receive the blessed wireless router!  Grin
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Router dispatched?

Hi again!
I'm getting Darren, our hardware person to give BT a ring to find out where your blesséd router is as it should have been on its way by now.
Should hear back in an hour or so.
mikeyd
Grafter
Posts: 100
Thanks: 6
Registered: ‎04-02-2008

Re: Router dispatched?

Quote from: Jameseh
Hi Mike,
We've received 2 palletsd of Voyager 2091's in today, so you should have yours in the next day or so.
Apologies for the delays.

I do hope it arrives today because I don't want to go home to be met by "But you said it would be here today"  again.
But I understand sometimes some things don't go to plan.  Thanks for keeping us all updated though.