Router dispatched?
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Re: Router dispatched?
31-01-2008 2:24 PM
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We're now sending out HG1800's instead of 2110's owing to stock issues.
The £50 is only charged if you were to leave us within 12 months, which I'm sure you wouldn't dream of doing
Tada!
http://www.plus.net/support/broadband/hardware/bt1800_setup.shtml
Re: Router dispatched?
31-01-2008 3:03 PM
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Quote from: Jameseh Hi Alex,
If you could let me know the username, I'll be able to check for you.
Thanks James,
PM sent, but it's not urgent or anything. After having a router suddenly die on me once I always keep a spare now.
Bought a refurbished one really cheap a while back, so I'll be taking that round tonight
Re: Router dispatched?
31-01-2008 3:31 PM
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Quote from: Jameseh Hi there,
We're now sending out HG1800's instead of 2110's owing to stock issues.
The £50 is only charged if you were to leave us within 12 months, which I'm sure you wouldn't dream of doing
Tada!
http://www.plus.net/support/broadband/hardware/bt1800_setup.shtml
Of course I wouldn't dream of leaving PN!! But.... in the event of this dream actually happening, I wouldn't necessarily pay more for something than it is actually worth either, Lol.....
Re: Router dispatched?
31-01-2008 4:10 PM
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Re: Router dispatched?
31-01-2008 4:19 PM
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Re: Router dispatched?
01-02-2008 10:12 AM
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Wonder if you could help.
My line was made live yesterday but as yet the hardware still hasn't been sent to me. Will I be expected to pay the monthly payment when I can't access your service yet?
Thanks
Matt
Re: Router dispatched?
01-02-2008 10:34 AM
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I can certainly arrange to have your invoice date changed to reflect the point at which you received your router so that you are not paying for a service that you haven't been able to use.
Re: Router dispatched?
01-02-2008 11:04 AM
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Quote from: Jameseh Hi Matt,
I can certainly arrange to have your invoice date changed to reflect the point at which you received your router so that you are not paying for a service that you haven't been able to use.
Hi James
Thanks for that - would really appreciate it. Give your suppliers a kick up the bum and ask them to hurry up with the orders!!
Matt
Re: Router dispatched?
01-02-2008 11:09 AM
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Re: Router dispatched?
04-02-2008 10:15 AM
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I've also got an activated line but no router yet. Can you give an update of the situation please.
Re: Router dispatched?
04-02-2008 10:25 AM
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We've received 2 palletsd of Voyager 2091's in today, so you should have yours in the next day or so.
Apologies for the delays.
Re: Router dispatched?
04-02-2008 10:32 AM
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Thanks.
Re: Router dispatched?
04-02-2008 2:04 PM
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I ordered Broadband option 3 sometime last week, which should hopefully be activated on Friday.
I'm just checking to see what router I am due to receive, will it be the hg1800? Will the router arrive before the activation date, or will it be affected by the stock issues you have been having?
Thanks.
Re: Router dispatched?
04-02-2008 2:13 PM
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You should be receiving the HG1800.
Unfortunately it appears that your hardware wasn't successfully ordered until just now, so I'm afraid that you won't receive your router until Tuesday at the earliest.
Basically, to avoid us sending out hardware where it's not possible to receive a broadband service, we hold back on ordering the hardware until your order is in a "committed" state with BT, which only happened today.
I'm really sorry about this.
Re: Router dispatched?
04-02-2008 3:51 PM
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