Router disconnections
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Router disconnections
17-03-2013 6:01 PM
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BT home-hub 2 which seems to be a vast improvement, but today I have noticed it has disconnected twice.
Also tried BT Speed test and my speed seems kind off slow, but with the disconnections I guess my profile is not getting a chance to settle.
Any advice here would be great.
Thanks
Alex.
Re: Router disconnections
17-03-2013 6:52 PM
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I've just checked and we are seeing quite a lot of disconnections on your line.
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13635457167962.png"/>
The best way to move this forward would be raising a fault <a href="https://faults.plus.net">here</a>
Re: Router disconnections
17-03-2013 7:07 PM
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Cheers Alex.
Re: Router disconnections
19-03-2013 5:13 PM
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So thank you for the fast response to my problem, and pointing me in the right direction.
Plusnet so far a great service.
Thank you
Regards Alex.
Re: Router disconnections
20-03-2013 1:11 PM
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Re: Router disconnections
22-03-2013 9:25 AM
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Re: Router disconnections
22-03-2013 9:38 AM
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I've just run a diagnostic check which shows the line as out of sync with the exchange at the moment. I'd advise giving the router a reboot (if you haven't already since the connection went down altogether) and ailing that let us know and we'll log a fault with our suppliers for you.
Adam
Re: Router disconnections
22-03-2013 9:43 AM
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Re: Router disconnections
22-03-2013 10:07 AM
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Re: Router disconnections
22-03-2013 10:39 AM
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Alex.
Re: Router disconnections
22-03-2013 10:58 AM
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Re: Router disconnections
24-03-2013 10:41 AM
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Re: Router disconnections
24-03-2013 1:16 PM
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Re: Router disconnections
24-03-2013 5:33 PM
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This is probably why you are getting disconnections. The target noise margin should be 6dB. It's worth raising it as a fault with PN.
Re: Router disconnections
24-03-2013 5:55 PM
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Also I got an email from Plus Net after about 1 week after I joined saying I should get a download speed off 17mb, is this correct or a mistake. If that's what I should be getting I really do have a problem.
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