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Router blue light but no internet

AndyS123
Newbie
Posts: 3
Registered: ‎16-04-2020

Router blue light but no internet

Hello,
Internet working fine last night but no connection this morning, router shows blue light as though everything is fine. Have tried switching router on/off several times including for longer periods but no joy. Interestingly with wifi extender switched on that connection is visible and shows bars but no internet connection, with extender switched off router is not available as an option to try and connect. Any help would be much appreciated, thank you
4 REPLIES 4
AndyS123
Newbie
Posts: 3
Registered: ‎16-04-2020

Re: Router blue light but no internet

Update, blue light no longer comes on, get green light, which then flashes, then no light
Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,861
Thanks: 204
Fixes: 79
Registered: ‎06-08-2018

Re: Router blue light but no internet

Hello @AndyS123,

Thanks for reaching out to us here.

I'm sorry you've had some trouble with your broadband services, from testing the service this afternoon it appears your service is out of sync with our network. 

Can you run through our troubleshooting guides here . If that doesn't help, the next thing would be to rule your internal wiring out by plugging the connection into your test socket (which is under the faceplate of your master socket) and seeing if the drops stop.  This rules out your internal wiring, face plates and extension sockets as being the cause of these drops.

How to locate the test socket and set your connection into it can be found hereIf the problem still persists, please can you raise a fault here and let us know once this has been done?

 

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


AndyS123
Newbie
Posts: 3
Registered: ‎16-04-2020

Re: Router blue light but no internet

Hello, I managed to get through on the phone thank you and following troubleshooting the the fault is with the router which is now being sorted, thanks again
Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,861
Thanks: 204
Fixes: 79
Registered: ‎06-08-2018

Re: Router blue light but no internet

No worries, glad to hear it's getting sorted @AndyS123

 

Give us a shout if you need further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team