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Router and Upload speed

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Newbie
Posts: 9
Registered: ‎10-09-2015

Router and Upload speed

Dear Plusnet,
I hope you can help me.
We usually have no problems with the internet, but I work late at the moment, and today some websites were being very slow to load, plus a few other unconnected issues.
I decided I would check and make sure no one else was using our wireless signal, and tried to log into the router. unfortunately, it would not recognise the login details, and after reading through your help section, I went for a hard reset. No problem, logged into the router to set up connection.
Now, the internet is working as before (still very slow upload speed) but I cannot get the router login screen to load (it just cycles forever on the the address), I just wanted to see if the firmware update could be applied to the router/change passwords.
Now, the original issue (upload speed):
Currently our speed is:
Download  Speed
6.15 Mbps (thats fine)
Upload Speed
0.38 Mbps (not fine)
I have read about caps and such, has ours been capped?
So, after reading all that could you guys possibly help me out by:
Updating the firmware if it needs it?
Checking if a cap has been applied to upload speed?
Advising me how to get router login back (I've tried wired/wireless, different browser and device).
Many thanks,
Gareth.
11 REPLIES 11
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Community Veteran
Posts: 549
Thanks: 57
Fixes: 4
Registered: ‎26-09-2015

Re: Router and Upload speed

What model router?
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Community Veteran
Posts: 26,786
Thanks: 989
Fixes: 10
Registered: ‎10-04-2007

Re: Router and Upload speed

What does http://www.dslchecker.bt.com/adsl/adslchecker.welcome say for the fastest download speed available to you? If it is ADSL Max that is limited to the speed you are seeing unless you pay an extra £7.83 per month for Max Premium. If it is WBC ADSL 2+ then you can ask for your line to be uncapped at no cost.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Router and Upload speed

Taking a look now.
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Router and Upload speed

Your upload is already uncapped and you're in sync at 936Kb/s there, so you should really be seeing much higher than you are. What kind of speeds do you see on a wired connnection?
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Newbie
Posts: 9
Registered: ‎10-09-2015

Re: Router and Upload speed

Hi there, thanks for the quick response Cheesy
wired my speed is:
Download 5.26 Mb/s
Upload 0.47 Mb/s (470 kb/s)
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Newbie
Posts: 9
Registered: ‎10-09-2015

Re: Router and Upload speed

Quote from: spoon
What does http://www.dslchecker.bt.com/adsl/adslchecker.welcome say for the fastest download speed available to you? If it is ADSL Max that is limited to the speed you are seeing unless you pay an extra £7.83 per month for Max Premium. If it is WBC ADSL 2+ then you can ask for your line to be uncapped at no cost.

According to that site:
WBC ADSL 2+ Up to 7.5 -- 6.5 to 8.5 Available
WBC ADSL 2+ Annex M Up to 7.5 Up to 1 6.5 to 8.5 Available
ADSL Max Up to 4.5 -- 3 to 7.5 Available
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Newbie
Posts: 9
Registered: ‎10-09-2015

Re: Router and Upload speed

Quote from: aesmith
What model router?

TG582N
Highlighted
Newbie
Posts: 9
Registered: ‎10-09-2015

Re: Router and Upload speed

I can now log into the router again.
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Grafter
Posts: 687
Thanks: 2
Registered: ‎02-04-2015

Re: Router and Upload speed

Ok - please can you copy and paste the stats from the router
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Newbie
Posts: 9
Registered: ‎10-09-2015

Re: Router and Upload speed

Which stats please (or rather which bit of the router do I need to go into please?)
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Grafter
Posts: 687
Thanks: 2
Registered: ‎02-04-2015

Re: Router and Upload speed

Sorry missed your post.
Log In to Router  admin and Router access password
Select Broadband Connection
In the dropdown select DSL Connection
On the far right click on more details.