Router Suitability .

[#1]

Monday 15 Jan BTOR Engineer installs Fibre Modem 
Monday  Red Internet Light NO Internet 
Tuesday after contacting support (friendly courteous and helpful) Manually Enabled My Connection 
Red light stil there (most downtime ever) contacted support again after 40 mins inc 10 mins to get through red light still staring
Router diagnosed as Useless - new Router to be dispatched, should arrive between 2-5 days 
I have 3 routers from previous suppliers:-
O2 wireless box 2
Net gear DG834G v3
ZyXEL P-660HW-T1
Is there any possibility of using any of these to connect to the net on a temporary basis.
Thanks

[#2]

Check out this thread here http://community.plus.net/forum/index.php/topic,109784.0.html , they were sent an ADSL version of the router by mistake. If that's the case then its possible to reprogram it with the correct firmware for Fibre.
Does yours have the red sticker on LAN port 4 ? and is the broadband light flashing ?
Might be worth a try reflashing the f/w, if you've got internet access to download the files, rather than waiting for the replacement.
All the others you have are ADSL modem/routers and are not suitable I'm afraid.

[#3]

Thanks for your speedy response, but I have the router with the Red marker on port 4.
Broadband light solid with occaisional pulsing
SORTED - Drove To PC World bought a new router to get me up and away.
BELKIN N150 £29
Just like having a couple of ProZac

BT Checker
Download speed achieved during the test was - 35.27 Mbps
For your connection, the acceptable range of speeds is 16 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
Upload speed  achieved during the test was - 14.46Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
not too bad up to now hope for some improvement though  

[#4]

If your profile is set at 77.44 should you not be on the 80/20 connection, might have been capped by mistake at 40/10 speeds, might be worth checking.

[#5]

Quote

Broadband light solid with occaisional pulsing

I wouldn't have expected that to flash at all on the Fibre version, I suspect you might still have the ADSL f/w. I'd be inclined to flash it with the Fibre f/w anyway and see if that fixes it. Can't be any worse that it is now

[#6]

just had a message from home, looks like a replacement router has arrived along with a returns bag. 
service is good, when you ring support they are always friendly and helpful, and seem to be switched on.

[#7]

I've seen a couple of these over the last few days, for those of you that seem to have received the incorrect firmware on the router can you let me know the 'Item Code' that's shown on the front of the box (normally on the label in the top right corner).

[#8]

BT Item Code 067013 is this the format of code you require
there is an
SN
CUP
BULK
MAC
When could I expect to have my profile looked at to increase performance ?
Download speed achieved during the test was - 35.27 Mbps
For your connection, the acceptable range of speeds is 16 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
Upload speed  achieved during the test was - 14.46Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

[#9]

Should be sorted now. You may need to log in to the router and disconnect/reconnect.

[#10]

just saw this link from another post,
Also the Current Line Speed from https://portal.plus.net/m...ction=data_transfer_speed
Estimated line speed:
40Mb (Accurate to within +/- 1Mbit) - Checked on 2012-12-31 19:50:14
Current line speed:
77.4 Mb
there has been an improvement but still a little disappointed from the estimate,
I can throw a cricket ball to my cabinets


FAQ
1. Best Effort Test:  -provides background information.
Download Speed
49.87 Mbps

0 Mbps 77.44 Mbps
Max Achievable Speed
Download speedachieved during the test was - 49.87 Mbps
For your connection, the acceptable range of speeds is 16 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
10.09 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 10.09Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Oh maybe I should have ran that test hard wired, the shown results are WIRELESS CONNECTED

[#11]

And what results do you get hardwird?

[#12]

replacement router in use up and running but don't know what's happened to my speed?

how do I connect via hardwire, and verify this connection?
should the Ethernet light on the front of the router be lit?
should any of  the small leds on the rear marked 1,2,3 be lit?




1. Best Effort Test:  -provides background information.
Download Speed
26.64 Mbps

0 Mbps 77.44 Mbps
Max Achievable Speed
Download speedachieved during the test was - 26.64 Mbps
For your connection, the acceptable range of speeds is 16 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
13.56 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 13.56Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet
or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

[#13]

Now with the replacement Technicolour router I once again cannot get the internet light on will try again tomorrow as my head is banging now
reconnected the Belkin N150 and was connected in seconds, do I have 2 duds or no duds but another problem
One thing I know thank goodness I bought this Belkin N150 (cheap as chips no frills router)
My Sanity


IP Profile for your line is - 77.44 Mbps

all tests wireless

[#14]

not sure what happened this morning, but I know it will be sorted

1. Best Effort Test:  -provides background information.
Download Speed
6.62 Mbps

0 Mbps 77.44 Mbps
Max Achievable Speed
Download speedachieved during the test was - 6.62 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
13.31 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 13.31Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

This test was not conclusive and further testing is required.
This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button
.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
LOOKS LIKE IT'S FIXED YAHOO


Probably Would Benefit from a Tweak to my profile to get nearer the 70Mbs - hopefully soon

[#15]

That's looking a lot better,
See how things go over the weekend. I think it would be worth seeing if the connection remains stable:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13585180874250.png"/>