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[#1]

Hi Mark,
I'm picking this up with our faults team. I'll get somebody to get in-touch regarding it.

[#2]

Chris Pettitt will be picking this up a will get this resolved.

[#3]

Oh great yet another agent 
I await the phone call from somebody else who hasn't bothered to read the full fault and assumes because everything is fine now it will be fine forever

[#4]

I'd be very surprised indeed if you get that from Chris Pettitt to be honest. I've just had a word with him and he'll be in touch with you this afternoon.