Router Stats ?Issue...

[#1]

Ok, faults have completed more testing with no fault on the line,  but it appears the maximum stable rate is set to 1152, which is why sync so low. Any ideas on how this may have happened? isnt 1152 the sync on an old fixed rate 1mb service. I am confused as shouldnt the snr reset have reset the max stable rate anyhow. The faults guy thinks an engineer may be needed, but cant this be fixed by software?

[#2]

These statements are confusing as the synch rates on all of the stats you have posted exceed that synch rate.
This need DCT action...

[#3]

** INTERNAL **
KBD
WP Product: WBC MAX24 mb/s (ADSL2+ Annex A) Standard Stability, Auto Interleaving, Elevated Change
WP Profile: Generic Speed 1200 No Time Out Change History Tags Check: View
PSTN Check: No open faults View Ellacoya: Service_Offer_59 Check
RADIUS: Connected for 2 Days, 13:13:26
0 drops in last 24 hours
1 drops in last 72 hours
1 of 6 (17%) User Req Drops in last 7 daysVisual RADIUS View
WBC 160K - 24M Medium delay (INP 1) 6dB Downstream, 448 Low delay (INP 0) 6dB Upstream (ADSL2+)
General Information
NTE Status: NTE Power Status: PowerOn Bypass Status:
Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 27.8 51.5
SNR Margin: 23.0 7.8
Errored Seconds: 0 0
HEC Errors: 0
Cell Count: 4399 5353
Speed: 444 1365
Maximum Stable Rate (KBPS): 1152 Fault Threshold Rate (KBPS): 921
Mean Time Between Retrains (Seconds): 86400 Mean Time Between Errors Upstream (Seconds): 5400
Indicative Line Quality: G Mean Time Between Errors Downstream (Seconds): 7200
2014-04-26 20:34:15 WBC MAX24 mb/s (ADSL2+ Annex A) Standard Stability, Auto Interleaving, Elevated 24000 1200 Generic Speed 1200 No Time Out Speed update by Delta Report
2014-04-25 19:40:18 WBC MAX24 mb/s (ADSL2+ Annex A) Standard Stability, Auto Interleaving, Elevated 24000 1300 Generic Speed 1300 No Time Out Speed update by Delta Report
2014-04-20 20:42:49 WBC MAX24 mb/s (ADSL2+ Annex A) Standard Stability, Auto Interleaving, Elevated 24000 1700 Generic Speed 1700 No Time Out Speed update by Delta Report
2014-04-18 08:51:05 WBC MAX24 mb/s (ADSL2+ Annex A) Standard Stability, Auto Interleaving, Elevated 24000 1900 Generic Speed 1900 No Time Out Speed update by Delta Report
2014-04-08 21:42:26 WBC MAX24 mb/s (ADSL2+ Annex A) Standard Stability, Auto Interleaving, Elevated 24000 1600 Generic Speed 1600 No Time Out Speed update by Delta Report
2014-02-03 18:08:54 WBC MAX24 mb/s (ADSL2+ Annex A) Standard Stability, Auto Interleaving, Elevated 24000 1400 Generic Speed 1400 No Time Out Speed update by Delta Report
2014-02-01 01:32:54 WBC MAX24 mb/s (ADSL2+ Annex A) Standard Stability, Auto Interleaving, Elevated 24000 2100 Generic Speed 2100 No Time Out Speed update by Delta Report
2014-01-27 18:48:09 WBC MAX24 mb/s (ADSL2+ Annex A) Standard Stability, Auto Interleaving, Elevated 24000 1100 Generic Speed 1100 No Time Out Speed update by Delta Report
2014-01-27 11:49:57 WBC MAX24 mb/s (ADSL2+ Annex A) Standard Stability, Auto Interleaving, Elevated 24000 21000 Generic Speed 21000 No Time Out Provisioned

BT Estimates WP Profile CLT ODC
2.5 - 6.5Mbps 1200 Pass Some, not all.
Radius

Summary
Line not banded. WP profile keeps being dropped as per Max stable rate
from ticket

NTE Status: NTE Power Status: PowerOn Bypass Status:
Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 27.8 51.5
SNR Margin: 23.0 7.8
Errored Seconds: 0 0
HEC Errors: 0
Cell Count: 4399 5353
Speed: 444 1365
Maximum Stable Rate (KBPS): 1152 Fault Threshold Rate (KBPS): 921
Mean Time Between Retrains (Seconds): 86400 Mean Time Between Errors Upstream (Seconds): 5400
Indicative Line Quality: G Mean Time Between Errors Downstream (Seconds): 7200
2014-04-26 20:34:15 WBC MAX24 mb/s (ADSL2+ Annex A) Standard Stability, Auto Interleaving, Elevated 24000 1200 Generic Speed 1200 No Time Out Speed update by Delta Report
2014-04-25 19:40:18 WBC MAX24 mb/s (ADSL2+ Annex A) Standard Stability, Auto Interleaving, Elevated 24000 1300 Generic Speed 1300 No Time Out Speed update by Delta Report
2014-04-20 20:42:49 WBC MAX24 mb/s (ADSL2+ Annex A) Standard Stability, Auto Interleaving, Elevated 24000 1700 Generic Speed 1700 No Time Out Speed update by Delta Report
2014-04-18 08:51:05 WBC MAX24 mb/s (ADSL2+ Annex A) Standard Stability, Auto Interleaving, Elevated 24000 1900 Generic Speed 1900 No Time Out Speed update by Delta Report
2014-04-08 21:42:26 WBC MAX24 mb/s (ADSL2+ Annex A) Standard Stability, Auto Interleaving, Elevated 24000 1600 Generic Speed 1600 No Time Out Speed update by Delta Report
2014-02-03 18:08:54 WBC MAX24 mb/s (ADSL2+ Annex A) Standard Stability, Auto Interleaving, Elevated 24000 1400 Generic Speed 1400 No Time Out Speed update by Delta Report
2014-02-01 01:32:54 WBC MAX24 mb/s (ADSL2+ Annex A) Standard Stability, Auto Interleaving, Elevated 24000 2100 Generic Speed 2100 No Time Out Speed update by Delta Report
2014-01-27 18:48:09 WBC MAX24 mb/s (ADSL2+ Annex A) Standard Stability, Auto Interleaving, Elevated 24000 1100 Generic Speed 1100 No Time Out Speed update by Delta Report
2014-01-27 11:49:57 WBC MAX24 mb/s (ADSL2+ Annex A) Standard Stability, Auto Interleaving, Elevated 24000 21000 Generic Speed 21000 No Time Out Provisioned

BT Estimates WP Profile CLT ODC
2.5 - 6.5Mbps 1200 Pass Some, not all

[#4]

The above is from the ticket. The faults guy needs a full bt speed test.  How can I be syncing above the msr, and then the dlm be forcing the sync rate back down.  Also shouldn't an snr reset put all these values to defaults and recalculate? I would really welcome and appreciate some dct input.

[#5]

Just do a search - from a mad-as-a-fish support page...

Quote

Maximum Stable Rate (MSR) During the first 10 days your connection will be given a value known as the Maximum Stable Rate (MSR). The MSR is the lowest sync speed (line rate) achieved in the first 10 days, not as the name somewhat confusingly suggests, the maximum sync at which the line was stable. The MSR value is solely used to determine when a drop in sync speed would be considered a fault. It is important to understand it is not a guarantee of speeds that you should expect for your "up to 6Mb" connection and that Max is rate-adaptive, meaning your speeds will vary throughout the lifetime of your connection. BT will accept a fault report if the line rate drops by 30% or more from your established MSR, this is said to be below the Fault Threshold Rate. e.g. if the MSR during the first 10 days is determined as 5000kbps, a fault can be reported when your sync speed drops to 3500kbps or less.

[#6]

The maximum stable rate does not restrict the sync speed. Any maximum stable rate figure does not prevent the line from achieving higher speeds if the line conditions improve, or even if they don't for that matter.
An alternative theory for the low speed with low SNRM would be a large but constant level of noise affecting the line. Not everything is the DLM's fault. It looks like the line is syncing as best as it can under the circumstances, which is low due to some problem, but not the DLM.