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Rock Bottom speed

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
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Registered: ‎27-04-2007

Re: Rock Bottom speed

Hi again Ian,
Just updating your thread to confirm that there's an engineer due to visit on the 16th between 0800 and 1800. We've specifically tasked them to perform hawk checks for REIN (Radio or Electrical Impulse noise, or interference in more simple terms) they should also be co-operating by phone with a specialist REIN team for further advice.
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 Adam Walker
 Plusnet Help Team
exporters
Grafter
Posts: 195
Registered: ‎23-10-2009

Re: Rock Bottom speed

Appreciated the call Adam & arrangements made. 
What a struggle some of us have, to eventually [hopefully] get a steady service.
Atb,  Ian
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
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Registered: ‎27-04-2007

Re: Rock Bottom speed

Hi Ian,
I can understand your frustrations. Unfortunately as ADSL is a new technology operating over what is mostly an old infrastructure it can be prone to issues and some of them more difficult and protracted than others.
As we're going down the route of a potential REIN problem hopefully we can uncover more about what could be causing your issues and get towards resolving them.
I've set myself a reminder for the 16th to check on your fault and update you again.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
exporters
Grafter
Posts: 195
Registered: ‎23-10-2009

Re: Rock Bottom speed

Well, all I can say ROLL on FRIDAY  BTOpenreach once again.
Lats night from 11.00.pm until 10.00 am today, it has been so bad [see RouterStat shot below, there must have been a party down @ our local xchange.  On the other hand we have had some welcome, very heavy rain.
What might have caused such a calamitous situation?  Been experiencing numerous drop outs & wild noise fluctuations during post 12.00am to 6.00am, but nothing like this.  Funny thing is, @ this moment stability has returned & d/speed shot up to 2.5Meg [was 25kbps].
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
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Registered: ‎27-04-2007

Re: Rock Bottom speed

Hi Ian,
We can't be sure as to why things deteriorated last night, there's no obvious reason for that we can pinpoint to be honest but I am wondering if the weather could be a factor here.
I'm going to call our suppliers now and get the full notes from the engineer visit to see what's been checked/done.
Here's hoping we're nearer to the end of this one and that the weather dries up as I didn't bring a coat to work Smiley
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 Adam Walker
 Plusnet Help Team
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Rock Bottom speed

Just heard the news about the no show from the engineer I will bear this in mind whilst I chase it....
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 Adam Walker
 Plusnet Help Team
exporters
Grafter
Posts: 195
Registered: ‎23-10-2009

Re: Rock Bottom speed

Adam, thank you for quick response - I'll await on outcome.
Just delving about Hawk tests & REIGN etc, is it correct that [assuming my continual dropping outs are something to do with interference somewhere], certain noise is like a computer virus & can affect pole to pole unless these are checked? 
The BT pole our wire is directly off, to my knowledge, has not been checked because it has a yellow, tab prohibition notice on it.  Only done with a fork lift & I'm told  'we only have one in the region', quote!
adamwalker
Plusnet Help Team
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Posts: 16,871
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Registered: ‎27-04-2007

Re: Rock Bottom speed

No problem,
I've just updated your ticket with more info and left you a voice mail after I tried calling. To cut a long story short the engineer will be with you so I hope that you are still available and that this is not going to be too much of an inconvenience.
I wouldn't say that REIN is like a virus but I would say that as an electric current can pass over a closed circuit (sorry if my electronics terms are a little off that's not my field of expertise!) so can interference in the form of static, this can be caused most commonly by radio waves, microwaves (not the type you might warm your dinner up in) or static.  The cables between the poles should be checked as part of the E and D side, hawk tests and pair quality checks today so we shall see what the outcome is.
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 Adam Walker
 Plusnet Help Team
exporters
Grafter
Posts: 195
Registered: ‎23-10-2009

Re: Rock Bottom speed

Adam, 
Just as your post came through, BT engineer was on the 'phone, 'I'm on my way'.  Pretty smart stuff, I''ll see what brief he has & show him your note!
Ian
adamwalker
Plusnet Help Team
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Registered: ‎27-04-2007

Re: Rock Bottom speed

Thanks Ian,
Would be interesting to compare the brief he has to the notes we submitted.
Speak soon.
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 Adam Walker
 Plusnet Help Team
exporters
Grafter
Posts: 195
Registered: ‎23-10-2009

Re: Rock Bottom speed

Well Adam, BT Openreach now departed into the setting wind!  Oh no -  van still in the drive, must have been the cup of tea we gave him.
Matt is his name; BT for 10 yrs, now under trg. for BB.  Not too certain what brief he had, a bit like 'so, what seems to be the problem'. I showed my Routerstats with numerous days/early hours of morning stuff & the drop outs.  I think he did a Hawk test & conferred with xchange engineers or whoever for quite some time.  Prognosis, 'we are going to do a REIN check & will come back to you' - I corrected & said, presume PN!
As of now, my Thomson shows Attenuation 18.5/34 & SNR 15.5, the latter has crept up over last week from about this time of day, of 12.  Hope this helps.
It's got to be a bit of a crusade this whole business, so hope everyone's time is not going to be wasted. I'm still in optimistic mode.
adamwalker
Plusnet Help Team
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Posts: 16,871
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Registered: ‎27-04-2007

Re: Rock Bottom speed

Hi Ian, good to hear your feeling optimistic and I'm happy to hear that a BT engineer did reach you in the end!
The engineers are still working on this as far as we can tell so someone will come back to you ASAP.
Have a great weekend and I'll speak to you on Monday.
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 Adam Walker
 Plusnet Help Team
exporters
Grafter
Posts: 195
Registered: ‎23-10-2009

Re: Rock Bottom speed

UPDATE: Noisy, dropping line - problem possibly external interference. This shown by my RouterStats, most nights in small hours of the morning. - - After many BT visits, PN instructed Hawk & REIN tests.
- Fridays BT visit Hawk carried out & REIN I understand being implemented [?].
- Friday night, usual drops, Sat. worst of all & went on until recovering middle Sunday morning.  Sunday night, all peace [see below] over 21 hrs.  If this continues, BB service may get back to decent d/loads BUT who/what was/is causing the interference/noise in the first place?
I read somewhere on Forums, that the easiest approach would be to disconnect the router at the end of the day to avoid nightly disconnections!  Don't know about this suggestion?
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
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Registered: ‎27-04-2007

Re: Rock Bottom speed

Cheers exporters,
I think we can safely summarise things by saying that BT do now admit that there is a REIN problem but they don't yet know where it is or what it is. The good news on that is that a case has been raised with the specialist REIN team so its a question of waiting and seeing now really.
You could try leaving the router powered off at night as this may help to minimise the impact that DLM could have on your connection's line rate, allthough I must comment that due to the ammount your connection is dropping during the daytime I can't see this making any difference.
I can understand that its not easy but we need to play the waiting game now to see what the REIN team's conclusions are about this.
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 Adam Walker
 Plusnet Help Team
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Rock Bottom speed

Hi Exporters,
I've just updated your ticket to state that a REIN engineer will be working in your area today. They have also commented that they will try and visit you at some point before 5PM.
I appreciate this may not be convenient so if it is not please let me know so that we can book an appointment.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team