Rock Bottom speed
Hi Ian,
No one specific has taken ownership of the fault. Think of it as a group effort between me Jojo and Ben so far. I'm most disappointed about how the visit seemed to go yesterday and will chase this with BTW shortly for you.
I know these things can be painful especially where expectant family members are concerned. I need to get the full notes from the engineer visit which I will do ASAP this afternoon. Following that one of us will update you again.
The whole point of arranging these visits apart from them attempting to resolve the problem was to pass a certain number of quality gates that would allow us to escalate the fault to a specific complex faults team within BT wholesale (I may have mentioned this to you before). They are empowered to review the whole fault history in detail including previously raised faults and dispatch any relevant engineers to your premises, the local network or the exchange as appropriate.
Adam.
No one specific has taken ownership of the fault. Think of it as a group effort between me Jojo and Ben so far. I'm most disappointed about how the visit seemed to go yesterday and will chase this with BTW shortly for you.
I know these things can be painful especially where expectant family members are concerned. I need to get the full notes from the engineer visit which I will do ASAP this afternoon. Following that one of us will update you again.
Quote If two BT engineers in one week cannot crack the problem, from your previous comments, it must now be with BTw. Who triggers that off?
The whole point of arranging these visits apart from them attempting to resolve the problem was to pass a certain number of quality gates that would allow us to escalate the fault to a specific complex faults team within BT wholesale (I may have mentioned this to you before). They are empowered to review the whole fault history in detail including previously raised faults and dispatch any relevant engineers to your premises, the local network or the exchange as appropriate.
Adam.
exporters,
And I hope the same for you, my beard has grown about 4 inches since you originally raised this issue with us
On a more serious note we do need to arrange another engineer visit here. I have now escalated your fault which should further reduce the risk of our engineer notes not being followed (as it seems they may not have been yesterday).
Could you please let me know when you are available and I'll get back on the case for you.
Adam.
And I hope the same for you, my beard has grown about 4 inches since you originally raised this issue with us
On a more serious note we do need to arrange another engineer visit here. I have now escalated your fault which should further reduce the risk of our engineer notes not being followed (as it seems they may not have been yesterday).
Could you please let me know when you are available and I'll get back on the case for you.
Adam.
exporters,
In that case be prepared to run if you hear someone shout 'TIMBER!'
According to the engineer that visited yesterday pairs from the poles and the cabs were tested and working OK so they may not even need to inspect those. I'm going to make the booking now and will update your ticket and your post here shortly.
In that case be prepared to run if you hear someone shout 'TIMBER!'
According to the engineer that visited yesterday pairs from the poles and the cabs were tested and working OK so they may not even need to inspect those. I'm going to make the booking now and will update your ticket and your post here shortly.
The booking has been made for Monday PM.
As I mentioned, the case has been escalated now and specific instructions have been passed to the engineer so here's hoping things go a little smoother this time.
As I mentioned, the case has been escalated now and specific instructions have been passed to the engineer so here's hoping things go a little smoother this time.
I'm sorry to hear we haven't got this one fixed 
I've contacted the Faults Team Managers to ask for a senior member of staff to take ownership of your fault and escalate it with our providers, as they are best placed to come to a speedy solution. They'll be in touch shortly.
I've contacted the Faults Team Managers to ask for a senior member of staff to take ownership of your fault and escalate it with our providers, as they are best placed to come to a speedy solution. They'll be in touch shortly.
exporters,
Being realistic there are too many potential factors that could cause this kind of fault to mention really. However the most common causes of Intermittent faults do seem to be related to cabling or jumpering problems with the physical line, this is essentially what the idea was behind performing a lift and shift as the line would be rejumpered at the exchange which can overcome some of the line jumpering problems I have mentioned.
I can see that your connection is still dropping at the moment so there may be some other factors at play here but at least a lot has been eliminated so far.
We'll need to leave this in the capable hands of our faults team for now but we will make sure that you are kept updated.
Being realistic there are too many potential factors that could cause this kind of fault to mention really. However the most common causes of Intermittent faults do seem to be related to cabling or jumpering problems with the physical line, this is essentially what the idea was behind performing a lift and shift as the line would be rejumpered at the exchange which can overcome some of the line jumpering problems I have mentioned.
I can see that your connection is still dropping at the moment so there may be some other factors at play here but at least a lot has been eliminated so far.
We'll need to leave this in the capable hands of our faults team for now but we will make sure that you are kept updated.