Reward Card Email Not Receigved & Now Too Late to Claim

[#1]

Hello

I previously spoke with someone via live chat, when querying where my reward is they advised that I could no longer claim it as it had expired. When I questioned this I was informed that I should have received an email 10 days after signing up back in August. I can confirm that I did not receive any email (I have checked my spam folders).

Please can this situation be rectified? I think it's very unfair that you have to claim your "free reward", I was not aware of this and was completely reliant on an email that I never received.

Having read some other posts on this site it sounds like the email not being sent is fairly common. In those instances the reward was still honoured so I expect the same results.

Thanks,

Andy

[#2]

Thanks for your post @agprimrose

I'm sorry to hear about the issues you've had claiming your cashback.

As this matter concerns account sensitive information we can't go into detail over our forums but I've raised a ticket on your account regarding this which you can view by going here.

Let us know if there's anything else we can help with