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- Re: Returns
Returns
12-11-2007 1:42 PM
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It is now over a month since I was sent a duplicate router in error. (Ref 23069513). Despite chasing up and being promised a bag to return it four times, most recently 10 days ago, none has arrived. I don't think that we can keep blaming the Royal Mail. Has anyone else had similar experiences with PlusNet?
Message 1 of 8
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Re: Returns
12-11-2007 1:48 PM
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Hi there,
I'm about to raise a problem on this one as I've seen this happen before. Bear with me and I'll see if we can get this sorted and then actually manage to send out a returns bag to you
I'm about to raise a problem on this one as I've seen this happen before. Bear with me and I'll see if we can get this sorted and then actually manage to send out a returns bag to you
Message 2 of 8
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Re: Returns
12-11-2007 2:42 PM
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Thanks James.
Message 3 of 8
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Re: Returns
26-11-2007 6:02 PM
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James,
I regret to inform you that you have had no more success than your colleagues. Still no bag has arrived.
I regret to inform you that you have had no more success than your colleagues. Still no bag has arrived.
Message 4 of 8
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Re: Returns
26-11-2007 7:23 PM
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doesnt look like they want it back, just keep it
Message 5 of 8
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Re: Returns
27-11-2007 9:37 AM
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alanf, I've had a word with our hardware department and they've informed me that they'll 'sort it'
Let me know if you've still nothing after a week or two so I can follow it up if needs be.
You've not moved since your hardware was originally delivered or anything like that have you?
Let me know if you've still nothing after a week or two so I can follow it up if needs be.
You've not moved since your hardware was originally delivered or anything like that have you?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 6 of 8
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Re: Returns
27-11-2007 3:53 PM
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Bob, no I haven't moved.
I also discussed this with Jameseh last night. I will not be chasing this again. Yours is the sixth promise to arrange a returns bag. If a bag arrives I will return the router. If not then I believe I am entitled to keep it at no cost under the Unsolicited Goods and Services Act as it is well over a month since I first notified PlusNet of its error.
I also discussed this with Jameseh last night. I will not be chasing this again. Yours is the sixth promise to arrange a returns bag. If a bag arrives I will return the router. If not then I believe I am entitled to keep it at no cost under the Unsolicited Goods and Services Act as it is well over a month since I first notified PlusNet of its error.
Message 7 of 8
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Re: Returns
27-11-2007 3:56 PM
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Hi,
As discussed, please consider this issue resolved.
As discussed, please consider this issue resolved.
Message 8 of 8
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