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Request to DCT for Line Test
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Request to DCT for Line Test
26-08-2014 7:41 AM
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My max attainable rate has halved over the last week and is currently below 10.5Mb/s after reaching 24Mb/s last week. Current synch is 15.59Mb/s but I am expecting this to fall when the HH5 re-starts in the next day or so. http://community.plus.net/forum/index.php/topic,130879.0.html
AndyH has suggested that a GEA test might help to see if there are any issues on the line. Could one of the DCT please run the test?
Thanks,
John
AndyH has suggested that a GEA test might help to see if there are any issues on the line. Could one of the DCT please run the test?
Thanks,
John
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Re: Request to DCT for Line Test
26-08-2014 12:53 PM
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Hi John,
I've ran a test on your line and nothing really showing any indication of a fault on the line. However, if you can raise a fault through - https://portal.plus.net/apps/kbdfaults so we look further into it for you.
Cheers,
Dan
I've ran a test on your line and nothing really showing any indication of a fault on the line. However, if you can raise a fault through - https://portal.plus.net/apps/kbdfaults so we look further into it for you.
Cheers,
Dan
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Re: Request to DCT for Line Test
26-08-2014 1:04 PM
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Thank, Dan,
I'll do a full work-up of data for a ticket but will probably wait for a day or so until the modem re-synchs and see what that does. Max rate is still down around 10.2 Mb/s but the modem seems to be hanging on with a synch speed of 15.9 Mb/s and a download speed of 14.85. It almost makes me wonder whether the HH5 is reporting an accurate picture.
I'll do a full work-up of data for a ticket but will probably wait for a day or so until the modem re-synchs and see what that does. Max rate is still down around 10.2 Mb/s but the modem seems to be hanging on with a synch speed of 15.9 Mb/s and a download speed of 14.85. It almost makes me wonder whether the HH5 is reporting an accurate picture.
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Re: Request to DCT for Line Test
26-08-2014 1:08 PM
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@ DanH - Is cross talk detected? Or electrical interference? Thanks
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