Request for any reassurance - just migrated in and I think I've been a tool
Ta for that squire. 
I gave up waiting and phoned in instead. Helpful chap had a look at account settings, changed the profile speed which apparently was much higher than the exchange's set speed for the line, and reckons as it's a fresh line speed re-train having moved to new hardware at the exchange, that it should stabilise itself. Well, already by miserable few K of usenet transfer has upped to 25K/sec, so you could say that's a 300% improvement... 😛
I've migrated ISP before and it all worked exactly the same right away, BUT it's quite possible the old and new accounts were still on the same public exchange hardware - this now I think is Plusnet's LLU hardware. We'll see how the retrain goes over the next day and I'll post. If there's joy then the story might give reassurance to anyone in the same boat. If there's no joy then I'll still be crying into my coffee and looking for a There There slap on the back...
I gave up waiting and phoned in instead. Helpful chap had a look at account settings, changed the profile speed which apparently was much higher than the exchange's set speed for the line, and reckons as it's a fresh line speed re-train having moved to new hardware at the exchange, that it should stabilise itself. Well, already by miserable few K of usenet transfer has upped to 25K/sec, so you could say that's a 300% improvement... 😛
I've migrated ISP before and it all worked exactly the same right away, BUT it's quite possible the old and new accounts were still on the same public exchange hardware - this now I think is Plusnet's LLU hardware. We'll see how the retrain goes over the next day and I'll post. If there's joy then the story might give reassurance to anyone in the same boat. If there's no joy then I'll still be crying into my coffee and looking for a There There slap on the back...
Yeah well hopefully you will be sorted in no time at all,and your welcome,i in my opinion really like plusnets customer services and support here on the forums is fantastic,alot of nice,friendly people willing to help,stick around and you will get to know whats happening and join in too,although at this hour everyones probably in lullabye land
Hi there,
You're now on an 18000 profile, so things should have improved somewhat for you.
BTW, if you still want that switch to Pro I can sort that for you soon as?
You're now on an 18000 profile, so things should have improved somewhat for you.
BTW, if you still want that switch to Pro I can sort that for you soon as?
Hi Wedji
Welcome to Plusnet and the forums.
As you spend time round these parts you'll soon discover that Mand is one of our resident guru's and capable of sorting almost anything. I've even seen her work the occasional miracle
I hope as things stabalise and the product change occurs you'll realise that far from being the thing you describe in the thread title you'll see that you made a good choice.
The moderators round here, as Bary has said, are all customers. They are good guys and give their time freely to keep this place tidy and they offer an incredible amount of unrewarded support to fellow customers. They arent ogres and will be there for you to help and support if you need them.
We do have a couple of rules which arent familiar on some boards but all for good reason. You'll find this a superb community and I really hope you stick around and join in the crack.
Shout if you need us.
Mark
Welcome to Plusnet and the forums.
As you spend time round these parts you'll soon discover that Mand is one of our resident guru's and capable of sorting almost anything. I've even seen her work the occasional miracle
I hope as things stabalise and the product change occurs you'll realise that far from being the thing you describe in the thread title you'll see that you made a good choice.
The moderators round here, as Bary has said, are all customers. They are good guys and give their time freely to keep this place tidy and they offer an incredible amount of unrewarded support to fellow customers. They arent ogres and will be there for you to help and support if you need them.
We do have a couple of rules which arent familiar on some boards but all for good reason. You'll find this a superb community and I really hope you stick around and join in the crack.
Shout if you need us.
Mark
Hi Wedji...At the end of next week, when everything is running better than the start of this week, 
nip down to General Chit Chat, if you have some time. and have a bit of fun.... then you will know you made a good choice..... been here a couple of years..... made a few moaning posts,.... been banned (once...... so far) but I am still around.. :D... The guys on here are really helpful,..... plusnet has had a few "issues" with the network over the past 3 weeks, or so. and are just getting things sorted. and running properly again.
Have a nice day, and enjoy Plusnet
nip down to General Chit Chat, if you have some time. and have a bit of fun.... then you will know you made a good choice..... been here a couple of years..... made a few moaning posts,.... been banned (once...... so far) but I am still around.. :D... The guys on here are really helpful,..... plusnet has had a few "issues" with the network over the past 3 weeks, or so. and are just getting things sorted. and running properly again. Have a nice day, and enjoy Plusnet
Hi Wedji,
I migrated in to PN Pro + Max Package (832kbps upstream) from IDNETs Home SuperMax package (£34.25) nearly 2 weeks ago, which on paper look the exact same in stats. (apart from idnets 60gb usage to PNs 20gb) Yet i'm saving around £8 a month! (every little helps
I'm a gamer mainly and don't regret switching at all, peak time gaming has never been so good since moving. There have been a few issues I can't lie, but the support you get here is second to none, and I've recommend PN to alot of friends purely on that basis. People know what they are talking about here. I actually moved to O2 for about a week after IDNET but they were absolutely shocking so try to block them from my memory!
I aswell didn't notice the Pro package when signing up, found it through reading these forums, also there is an option to upgrade further for around £8 to get double Upload speed and I think a better contention ratio? (20:1) If im correct. Might want to look into that aswell.
Good luck, im sure you've made the right choice.
I migrated in to PN Pro + Max Package (832kbps upstream) from IDNETs Home SuperMax package (£34.25) nearly 2 weeks ago, which on paper look the exact same in stats. (apart from idnets 60gb usage to PNs 20gb) Yet i'm saving around £8 a month! (every little helps
I'm a gamer mainly and don't regret switching at all, peak time gaming has never been so good since moving. There have been a few issues I can't lie, but the support you get here is second to none, and I've recommend PN to alot of friends purely on that basis. People know what they are talking about here. I actually moved to O2 for about a week after IDNET but they were absolutely shocking so try to block them from my memory!
I aswell didn't notice the Pro package when signing up, found it through reading these forums, also there is an option to upgrade further for around £8 to get double Upload speed and I think a better contention ratio? (20:1) If im correct. Might want to look into that aswell.
Good luck, im sure you've made the right choice.
Ta very much for the encouragement there folks! Blimey. Never seen such a community spirit as this in my decade and a half of internettage.
Here we are ten days down the line then, and here's how it all stands;
Things have settled down with the exchange connection to a base connection of over 10Mb/350K but HTTP is still weak in practice at "peak" times, particularly to Easynews, my long used favourite Usenet service. The bottleneck has to be PN, because the same exact download carried out at the same time just two doors away via BT Internet zooms down as it always used to. That said, multiple connections are pulling me 70-80K/sec (total) as I type, at 10pm - much better than last week.
Simple HTTP traffic for web pages is thankfully perfectly useable, even at peak time, so SOHO business use during the day (lots of web-based admin access stuff) isn't struggling as it was initially (and causing much alarm, panic, frothing, and flappy-arms-waving - see first post and indeed thread title for demonstration of the white-faced terror)
I'm still being told on the support ticket for this that the account traffic package can't be changed until the billing date. Seriously? Computer Says No? C'mon, surely not. You're not steam-powered.
Any staff reading - so there's no way to change a service package's *actual* provision except at the golden billing date? Hey, I appreciate the billing cycle is monthly, but surely to heck a human can change the provision package outside of the billing droid system? Please? And by all means apply a balancing charge to the account of course. Like I said, I'm not looking for ANYTHING for nothing here, I just want good service provision, whatever it takes. Somebody need a brown envelope of cash?
To buy favour, I'm adding a pic of girlfriend's new kitten. How could any PN staff possibly look at this little fluffball and not have their heart melted into flickin that provision package switch right away? Come onnnn. For the kitten.
Here we are ten days down the line then, and here's how it all stands;
Things have settled down with the exchange connection to a base connection of over 10Mb/350K but HTTP is still weak in practice at "peak" times, particularly to Easynews, my long used favourite Usenet service. The bottleneck has to be PN, because the same exact download carried out at the same time just two doors away via BT Internet zooms down as it always used to. That said, multiple connections are pulling me 70-80K/sec (total) as I type, at 10pm - much better than last week.
Simple HTTP traffic for web pages is thankfully perfectly useable, even at peak time, so SOHO business use during the day (lots of web-based admin access stuff) isn't struggling as it was initially (and causing much alarm, panic, frothing, and flappy-arms-waving - see first post and indeed thread title for demonstration of the white-faced terror)
I'm still being told on the support ticket for this that the account traffic package can't be changed until the billing date. Seriously? Computer Says No? C'mon, surely not. You're not steam-powered.
Any staff reading - so there's no way to change a service package's *actual* provision except at the golden billing date? Hey, I appreciate the billing cycle is monthly, but surely to heck a human can change the provision package outside of the billing droid system? Please? And by all means apply a balancing charge to the account of course. Like I said, I'm not looking for ANYTHING for nothing here, I just want good service provision, whatever it takes. Somebody need a brown envelope of cash?
To buy favour, I'm adding a pic of girlfriend's new kitten. How could any PN staff possibly look at this little fluffball and not have their heart melted into flickin that provision package switch right away? Come onnnn. For the kitten.
Quote Somebody need a brown envelope of cash?
The kitten piccy is ample bribery
Love the approach Wedji.
If I have understood the request correctly you want to switch product type, am I correct?
If so, I imagine that with bribery of that standard one of the Comms guys just might be able to work some magic for you. I can't because i'm at home with no VPN fob to access our systems, however the guru's should be able to wave a wand in the morning when they see this.
Mark