Repeated DNS not responding
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Repeated DNS not responding
Repeated DNS not responding
13-08-2018 8:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello,
My broadband is cutting out repeatedly. According to windows troubleshooting it's because the dns server isn't responding. This happens at random intervals, sometimes several times a day for the last month or so.
I spoke to the chat and they went through the standard things; I live in an old house, it doesn't have a test socket. I've changed the DNS via the router and 'change adapter settings >> properties >> ipv4' in the control panel, to google, and then when that made no difference to Open DNS. Nothing changed the dropouts.
I was told there was a test on the line and they'd email me with the results in a couple of days - nothing came and it's been over a week. I'm not lying; it's gone off and come back 4 times in the time it's taken me to write this message.
Could anyone help?
Re: Repeated DNS not responding
14-08-2018 7:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Repeated DNS not responding
14-08-2018 11:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there.
I'm sorry to hear you're experiencing connection problems.
While line tests aren't finding the cause of the problem we can see the drops you're experiencing:
I'd recommend completing the broadband troubleshooter at http://faults.plus.net which will report a fault to us.
If you can drop us a reply back here once you've raised the fault we'll be happy to pick it up and pass it on to our suppliers/an engineer for further investigation.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page