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Repeadtedly being disconnected remotely today

Posts: 91
Registered: ‎14-12-2010

Repeadtedly being disconnected remotely today

Started 13:00 approx
5th time so far.
Can immediately re-connect from modem management.
Line stats:
	Link Information
Uptime: 0 days, 0:01:14
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,104 / 9,972
Bandwidth (Up/Down) [kbps/kbps]: 1,011 / 9,944
Data Transferred (Sent/Received) [kB/kB]: 33.00 / 117.00
Output Power (Up/Down) [dBm]: 12.5 / 20.0
Line Attenuation (Up/Down) [dB]: 18.5 / 33.5
SN Margin (Up/Down) [dB]: 8.0 / 9.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 131,072 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 131,072 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 159 / 1
HEC Errors (Up/Down): 294 / 1

SN looks a bit squiffy!
Any tips?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Repeadtedly being disconnected remotely today

Hi there,
It definitely does look like the line's dropping connection. I think the best bet would be to do the usual dropping connection diagnostics, most importantly testing the connection with the router in the master socket and everything else unplugged from the line to see if the drops still occur. If not, you know it's something that's plugged into the line; if so then raise us a fault and we'll get investigating for you.