Reduced broadband speeds since before Xmas
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Reduced broadband speeds since before Xmas
06-01-2020 2:14 PM
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Hi
Web pages, especially video ones have become slow and stuttery and uploads very slow.
We first noticed this a while before Xmas.
However it's now continued.
My last speed test before the issues showed 17mbps download and 0.98 upload, now I am seeing 11 down and 0.60 up.
This is measured with a direct wired connection to the router.
Any suggestions please?
Re: Reduced broadband speeds since before Xmas
07-01-2020 11:29 AM
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Thanks for getting in touch @insussex
I'm sorry to hear that you're having issues with your speeds.
We've tested your line and we can't see any cause for this.
Can you connect to the test socket as explained here and then retest your speeds to see if they've improved?
If you're still having issues after this please raise a fault here and then message us back once you've done so
Re: Reduced broadband speeds since before Xmas
09-01-2020 10:16 AM
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Thanks, I did a router restart as well.
Todays tests are 17.8 down and 0.88 up which is much more like I was getting.
Upload is still low for my needs however.
Cheers
Mike
Re: Reduced broadband speeds since before Xmas
09-01-2020 8:07 PM
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I'm pleased the download is back to where it should be.
The upload is about the right speed for ADSL. Until a faster connection comes about in your area, these are the only upload speeds we can offer.
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