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Red internet light

FIXED
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Jade5
Newbie
Posts: 1
Registered: ‎17-01-2019

Red internet light

I was due to go live with plus net yesterday however, all the lights are green apart from the internet one which is red. I have tried to reset it, i have logged onto my router in a browser and nothing works. This is extremely annoying as i have not had this issue with previous supplies.
1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 1,174
Thanks: 116
Fixes: 52
Registered: ‎06-08-2018

Re: Red internet light

Fix

Hello @Jade5,

 

I am sorry to hear you are having trouble with the connection of your router and I apologise for the frustration caused. I have now reconfigured your account and changed some settings, I can now see an active working service through the router.

 

Please do let us know if there is anything else we can help you out with.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team