Red internet light new customer
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Red internet light new customer
20-06-2019 7:32 PM
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Re: Red internet light new customer
20-06-2019 8:27 PM
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Re: Red internet light new customer
20-06-2019 9:33 PM
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Hi @Babygirl1985, I'm sorry to hear you're experiencing connection issues following the completion of your orders.
I understand you've already been sent some steps to manually update your router config as it appears to be a problem authenticating.
Can you run through our troubleshooting guides here: https://www.plus.net/help/broadband/connection-troubleshooting/
It may also be worth connecting to the test socket to try and rule out issues caused by internal wiring. More information on this can be found here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
If you continue to experience problems after this, please report the issue here and let us know when you've completed it: https://faults.plus.net
We'll then be able to get this raised with our suppliers for further investigation for you.
Thanks.
Re: Red internet light new customer
22-06-2019 6:45 PM
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Re: Red internet light new customer
23-06-2019 11:56 AM
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Re: Red internet light new customer
23-06-2019 2:36 PM
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