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Red Power light

sueN
Newbie
Posts: 1
Registered: ‎06-12-2019

Red Power light

Hi.
Noticed my WiFi wasn't working yesterday. Checked the router and the power light was red. Tried turning the router off and resetting it but the power light briefly turns green but keeps going back to red.
Any Ideas?
Thanks
2 REPLIES 2
Gel
All Star
Posts: 1,852
Thanks: 201
Fixes: 20
Registered: ‎02-08-2007

Re: Red Power light

Has it ever worked/ what type of router is it?
Ensure you're entering username/ password exactly as per documentation issued.
If you've done that, try temporarily turning off security settings on router & connected devices
to see if a handshake is achieved. If that connects problem is the security settings on router & devices
don't match.
Plusnet Help Team
Plusnet Help Team
Posts: 1,915
Thanks: 359
Fixes: 75
Registered: ‎11-01-2018

Re: Red Power light

 

Hi @sueN

 

I'm sorry to be the bearer of bad news, but a red power light is unfortunately the indicator of a hardware fault with your router - essentially it will need replacing.

 

Given that you're currently out of contract, I would strongly suggest having a chat with our Customer Options Team to see if they can offer you a cheaper deal - it is fairly common for a router to be included in this process without charge (barring postage costs) and this would effectively provide you with a replacement without additional cost to yourself (you'll likely save money on your monthly bill in the process) - they can be contacted on 0800 328 4624 at your convenience (8-8 Monday to Friday, 9-7 Saturday, 9-6 Sunday).

 

Obviously, you're also able to replace the faulty unit under your own steam, but given your current situation, it may be more economical to go down the recontract route if you were happy to stay with us anyway.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team