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Red Internet light

FIXED
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Hooked
Posts: 9
Registered: ‎27-10-2014

Red Internet light

Broadband isn’t working today. I have a red internet light on router. I’ve followed the basic checks, swapped microfilters, etc. I also can’t log onto the router with username: admin and SN password. Don’t know what else I can do?
7 REPLIES 7
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All Star
Posts: 669
Thanks: 212
Fixes: 22
Registered: ‎19-11-2008

Re: Red Internet light

Hi @jhaz,
You could follow the troubleshooting process at:
https://faults.plus.net
Regards
Richard
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Hooked
Posts: 9
Registered: ‎27-10-2014

Re: Red Internet light

Thanks, I’ve been through the checks here
https://www.plus.net/help/broadband/connection-troubleshooting/

still no connection and red internet light on router
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Hooked
Posts: 9
Registered: ‎27-10-2014

Re: Red Internet light

though, I don’t have a spare router to try out
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Community Veteran
Posts: 2,258
Thanks: 494
Fixes: 52
Registered: ‎13-08-2015

Re: Red Internet light

What about the phone line? Is it OK, the line quiet, dial 17070 option 2?

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All Star
Posts: 669
Thanks: 212
Fixes: 22
Registered: ‎19-11-2008

Re: Red Internet light

Fix

The troubleshooter at faults.plus.net will raise a fault with Plusnet, as necessary, based on the test results.

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Hooked
Posts: 9
Registered: ‎27-10-2014

Re: Red Internet light

I called the support team and needed to log onto the router (I did manage to log on this time!) and re-enter my password. So it was an authentication issue. They’re also sending me a new router, as the one I have is very old
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Hooked
Posts: 9
Registered: ‎27-10-2014

Re: Red Internet light

Thanks