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Red Internet light on router

RH79
Newbie
Posts: 1
Registered: ‎08-06-2020

Red Internet light on router

I had Openreach fit the phone line today and that's all up and running but the router is constantly showing the Internet light as red. I've switched off and on several times and reset twice but nothing works. Also when I try to get to the router address it says the page won't load. Can you please help.
2 REPLIES 2
jab1
Legend
Posts: 16,815
Thanks: 5,339
Fixes: 248
Registered: ‎24-02-2012

Re: Red Internet light on router

@RH79 Welcome to the forums.

Is this a new connection? If so, you should have had email notification of when your broadband will/should go live, and you should receive notification when it has. Note, though, that it can take up to midnight on the 'go live' date for all the components of your BB service to be fully operational.

John
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,869
Thanks: 4,950
Fixes: 315
Registered: ‎04-04-2007

Re: Red Internet light on router

@RH79 guessing this got sorted in the end as you now seem to be online?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵