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Red Internet Light

daniel222
Newbie
Posts: 1
Registered: ‎11-03-2019

Red Internet Light

Hello

I currently have a red internet light, my phone line was installed on Friday and my broadband was due to go live on Saturday the 9th before midnight but I have not any confirmation email or text. All of the other lights are red, I have a 2704n router.

I've done the recommended checks, is there a way to check if it is an activation issue? My order also seems to be stuck on my account.

Thanks
2 REPLIES 2
mikelahey
Pro
Posts: 235
Thanks: 88
Fixes: 11
Registered: ‎24-11-2015

Re: Red Internet Light

You can enter your landline phone number into the website below:

https://www.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker

If there is an open broadband order on your line it will show at the bottom of the results screen along with the expected completion date.

If there is no open order on the line then it is probable that something has gone wrong with the broadband order that needs sorting by Plusnet's provisioning team.

Plusnet Help Team
Plusnet Help Team
Posts: 549
Thanks: 77
Fixes: 29
Registered: ‎23-01-2018

Re: Red Internet Light

Hi @daniel222,

 

Thank you for your continued patience and please accept our sincerest apologies for any inconvenience caused.

 

I have provided a ticket update for you here

 

We will await your response.

 

Kind Regards

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team