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Recurring broadband dropouts in Worcester WR5 area

DuncWooster
Newbie
Posts: 2
Registered: ‎08-10-2019

Recurring broadband dropouts in Worcester WR5 area

For several days now I've been having periods of low speed and multiple occurrences of Internet and/or Broadband dropping out.

This morning I swapped to a different router (a BT HomeHub 4) instead of my Plusnet router, swapped my microfilter, and connected it all via the master socket (instead of my extension socket).

All good from 12:25 until 13:41, then speed dropped, then broadband disappeared. I powered the router off and on again to no effect (twice), broadband/internet continued failing to connect.

At 16:07 the broadband and Internet came back online as good as ever.

But for how long?  Might this be related to the ongoing construction of new houses about 500 yards from my house (Postcode WR5 2DE)?

5 REPLIES 5
JJM
Grafter
Posts: 41
Thanks: 4
Registered: ‎06-12-2019

Re: Recurring broadband dropouts in Worcester WR5 area

Hi @DuncWooster

The 01905 area code for Worcester and the surrounding area has scheduled on 13 December 'Planned engineering works - Full outage'.

This may be related to and address the issues you are experiencing.

Someone from Plusnet will be along to address your issue specifically in due course.

JJM
Grafter
Posts: 41
Thanks: 4
Registered: ‎06-12-2019

Re: Recurring broadband dropouts in Worcester WR5 area

Hi @DuncWooster

Just to follow up, in addition to the above, a different resource is showing a current ongoing issue 'Loss of Broadband and Telephone services' issue impacting a number of areas. It appears to have been ongoing for a number of days. Some areas have been marked as estimated clear including 01905.

This may be related to the issues you are experiencing.

The aforementioned forthcoming planned engineering works may further address those.

Someone from Plusnet will be along to address your issue specifically in due course.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,181
Thanks: 462
Fixes: 126
Registered: ‎27-04-2007

Re: Recurring broadband dropouts in Worcester WR5 area

Hi all, 

 

@DuncWooster, sorry to see there's been an issue. 

 

A fresh set of line test results aren't flagging up any outages in your area or faults that might be specific to your line but we're still seeing signs of the connection dropping out quite frequently: 

 

<img src="http://visualradius.plus.net/visualradius/generated/image15760770128175.png"/>

 

The best thing to do next is to rule out anything obvious by following the checks here: https://www.plus.net/help/broadband/connection-troubleshooting/ if the problems continue beyond that you can report a fault with us at http;//faults.plus.net

 

Please let us know how you get on. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
DuncWooster
Newbie
Posts: 2
Registered: ‎08-10-2019

Re: Recurring broadband dropouts in Worcester WR5 area

Fault ticket #197041581 was raised and, as instructed, I repeated all the required tests once again.

The fault continued with no improvement until around midday on Friday 13th December. Then I had good service for a few days.

But since Thursday 19th December the drop-outs have been recurring, so I've added a comment to the ticket (#197041581) and attached the history of my drop-outs and speed tests since I first raised the problem on 6th December.

 

As it currently stands, the service is very unreliable, which is very frustrating.

There have been no changes internally within my property, other than to test the fault by swapping routers and micro-filters, and swapping between extension and master sockets - none of which makes any difference.

 

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,128
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Recurring broadband dropouts in Worcester WR5 area

Sorry to hear that the fault is still ongoing @DuncWooster

I can see our Faults team have picked this up and a engineer is due to go out tomorrow to investigate further.

Let us know how you get on

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team